![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforConcrete Craft Serving Central Orange County
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We had a concrete overlay done on our driveway May 2021. Three months after completion we noticed areas lifting and cracking. We contacted the franchise owner, *****************, and he reassured us that he would set up a time to make repairs. He never followed up despite numerous emails, phone calls and text messages. I contacted the corporate office and was informed that each franchise owner has to deal with any complaints. I continued to demand some type of follow-up so in February 2022 ********************************* referred me to their "field specialist". He requested photos of the driveway which I sent. He then emailed me that there was nothing he could do.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
16755 Von Karman Avenue Suite 200 Offce 4
Irvine, CA 92606
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.