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          Additional Information

          Not BBB accredited

          The Wooden Wick Co

          View full profile
          Location of This Business
          9750 Irvine Blvd Ste 106, Irvine, CA 92618-1676
          BBB File Opened:
          1/21/2021
          Years in Business:
          11
          Business Started:
          10/5/2013
          Type of Entity:
          Sole Proprietorship
          Business Management
          • Ms. Melissa K Conrad, Senior Community Manager
          • Ms. Charlotte Katona, Chief Operations Officer
          • Ms. Kristin C, Customer Experience Manager
          Contact Information

          Principal

          • Ms. Melissa K Conrad, Senior Community Manager
          • Ms. Charlotte Katona, Chief Operations Officer

          Customer Contact

          • Ms. Melissa K Conrad, Senior Community Manager
          • Ms. Kristin C, Customer Experience Manager
          Additional Contact Information

          Email Addresses

          Serving Area

          We service the continental United States and all International countries currently unrestricted in commerce.

          Products and Services
          Candle Making Supplies
          Diffuser Supplies
          Soap Making Supplies
          Body Spray Supplies
          Luxury Fragrance
          Luxury Vessels
          DIY Kits
          Payment Methods
          • MasterCard,Visa,American Express,Discover,Debit Card
          Refund and Exchange Policy
          • OUR PROMISE: We always ensure customer satisfaction. If you have received a damaged or incorrect item, please reach out to us within 30 days of receipt and we will happily refund or replace the item as quickly as possible. If you have any questions or concerns regarding a product you purchased, please reach out to our Customer Experience Team who will happily assist you in finding a solution that meets your needs.

            RETURN POLICY
            Fragrances are not eligible for return or exchange. If you are buying a fragrance for the first time, please refer to our Fragrance Discovery Kits or 10 ML sample sizes prior to purchasing a large amount of fragrance. In the event that you do end up with a large amount of fragrance you will not use, there are many Destash groups available and they are a great place to resell or trade your fragrances. 

            Due to quality assurance purposes, Wooden Wicks are not eligible for return or exchange. Because we cannot guarantee the performance of any particular wick in your candle project, please refer to our Wick Selection Guide for guidance and purchase a Wick Sample Kit to conduct a burn test prior to purchasing a large number of wicks. 

            Vessels are not eligible for return or exchange. Please purchase only 1 or 2 samples of new vessels to try out before purchasing a large number. 

            All Other Products: We do not accept returns or exchanges. However, if you do have a concern or question regarding a product you ordered, as noted in our Quality Promise you may reach out to use within 30 days of receipt and we will work with you to find a resolution.
          Social Media
          Business Categories
          Craft Supplies, Candles, Soap Making

          Contact Information

          9750 Irvine Blvd Ste 106

          Irvine, CA 92618-1676

          Visit Website
          (714) 594-7790

          Accreditation

          This business is not BBB Accredited

          Years in Business: 11

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Ratings

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