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Complaint Details
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Initial Complaint
01/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Today 1/10/2022 - ************ robocalled my phone 60+ times within 9 minutes between 1:38 pm & 1:47pm. When I called the number*************) back to inquire, a gentleman answered the phone stating his name is ********* and some words that weren't clear. I asked him, "what company is this", instead of responding to my question the gentleman hung up on me. I called back the number and got his voicemail in which he states his name is ********************************* and details regarding his office hours. I left a message to inquire why the company dialed my number so many times and stated I would be reporting this actions. About 30 minutes later, ********************************* sent me an email inquiring if my debt was paid off and inviting me to call him back so that I can speak with his financial analyst. I replied to his email with a reminder of what occurred, shared my dissatisfaction with his level of customer service, declined his offer of doing business with him, and informed him I would be filing a complaint against him and his company.
Business response
01/21/2022
Every call in or out of our organization is recorded for quality assurance and compliance. We searched and found only 2 calls associated with this client, which were both on January 11th, 2022 at 10:43AM and 10:46AM PST. Both were incoming calls from this clients phone number, and when our rep answered the phone, there was dead air and then the line was disconnected. We searched over a 3 month plus time period but no other calls were found. I also want to note that our company doesn't utilize any auto or robot type dialer systems. We attempted to contact the client, but our calls went straight to voicemail and she hasn't returned our call. Thus, this complaint is not valid and we request for it to be removed.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.