ComplaintsforFirst Choice Debt Relief Inc
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
have deceived me an1/26/24 date I signed up for the debt relief,, I spoke to a person named ***** and I was trying to pay me and my boyfriend debts and she said they charge a 7 percent on the phone as I told her that I had a few strokes and heart attack as she asks about my income ,I receive social security to live so 7 percent seemed reasonable, so I signed up ,and I could cancel anytime and get back my money as it would go in forth bank and it would be used to pay payments and 7 percent was reasonable to pay so I went to cancel and now they tell me that it is 25 percent that is basically another credit card at $5,225,25, for their services, they did not say that part on the phone when I ask how much does the 7 percent come too, she also stated they recorded the phone calls as well -***** when i signed up only 7 percent or I would never had done that , and that person never contacted me back only when I had problems of signing up was a text received, and today when I canceled I found out that they took $592.00 for their fees and was only told today about the 25 percent and a whole amount they charge, I would pay over a thousand dollars for them to make a offer to just one debtor as ***** told me that they only take very little out for their fees, and i would have money in that account ,I would decide how its used and they would have to contact me ,but they did not contact me about their enormous fee the y charged that is when she said it was 7 percent not true at all, and they blocked my cell phone number at some time so i had to use my other cell phone , then they put cell number in their system this morning 4/8/2024 after I told them to cancel and i had to call my bank and put a stop payment on the transaction and a stop payment forth bank the bank they use for the trans action , so they only made a negations with discover card and took out $100 to pay them, so the person ***** which I spoke to a few times for a awhile has deceived me and lied about the fees and transactions and has took advantage of me , and should have not even accepted that I have a disability check, as I could have easily made a negotiation self to pay the debts , as they only made offer one debt and not all debts,, when i contacted today 4/8/2024 they told me I only had less then $20 dollars in the account as they took out $592.63 , plus $32.85 so I would like a refund of that ,as they d took advantage of me. i have documents such as email where it states 7 percent ,and I was to be notified of money coming out of the forth bank ,that did not happen only to discover card , which was $100 dollars so far , this company is a total scam taking advantage of peopleBusiness response
04/12/2024
We reached out to the client to clarify that we had indeed disclosed the fee and at no point had we blocked their contact number. To further address their concerns, we proposed a refund, which the client has accepted.Customer response
04/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved., they only offered $ 292 , so they kept the rest, I'm not happy with it but I guess that's the best they can do and I'll have to take it
Regards,
***********************
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Contact Information
530 Technology Dr Ste 100
Irvine, CA 92618-1350
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.