ComplaintsforSleepOBrace
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On the 20th of October 2023, I order on the website of SleepObrace SleepObraceD1 and SleepObraceD2, for a total amount of $52.65. On December 1, I contacted the company customer service because I wanted to know when will I receive my order. As to my surprise, ****** from SleepObrace support team, informed me that the order was delivered on the 28th of November, 2023. I replied back stating that I did not received the order and would then check with my neighbors and local post office about my package. I then emailed back to ****** to inform that searching for my package was unsuccessfully and requested a refund. ****** informed me that on behalf of the company, she apologized and did not mentioned my refund as a disappointed customer who did not received my order. As of today, December 7, 2023, I have not received my order and I request a full refund of my order. Thank you.Business response
12/16/2023
Hello ***,
We completely understand your frustration. The shipping company is telling us that your package got successfully delivered to you and they haven't accepter our complaint.
But, I have talked with my supervisors and we are prepared to accept this situation as a loss for our company as we always put the satisfaction of our customer's as the most important thing.
We successfully refunded your SB55630 order from the customer *****************. Please keep in mind that this usually takes 1-3 business days depending on your bank processing.
Please don't hesitate to reach out if you have other questions.
Best regards,
SleepObrace Support TeamCustomer response
12/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased January 10, 2023. It took 10 days to receive. I first emailed asking for tracking and to receive information on if there was a delay in shipping and for the reason and to cancel, no -response. I emailed twice more within 30 days for a refund/cancellation request with no response. I reached out a 4th time from a different email address where I was told you are last 90 days of having the product z your out of luck. I am demanding a refund. This business has unfair practices and false advertising, claiming there is a guarantee for money -back if you don't want it. They purposely do not reply to you're customer service requests within that time frame in order to try to void any responsibility. The response I received 'im sorry you feel that way' at me expressing concerns for unethical business practice is completely unacceptable.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.