ComplaintsforAcumen Robot Intelligence Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased Acumen XR10 4K dash cam on 08/21/2022 for $391.54 from a dealer in *********. Printed on my receipt is a statement that all warranty service is through the manufacturer. I registered the product with the manufacturer on 09/04/2022. Part of the registration process included stating where the item was purchased so Acumen had this information. The dash cam failed on 08/01/2023. I contacted Acumen who asked me to mail the camera to them at my expense for an exchange. I did that and the new camera was also defective. I didn't feel I should have to pay to ship the second one back so I asked for a pre-paid label. That is when Acumen (I was speaking with ****) refused to honor the warranty by saying that they do not provide service if the item was purchased from a reseller. 1) Acumen knew where I purchased it based on the product registration and 2) My receipt directed me to work with the manufacturer for warranty service. I would have been happy with a working replacement but at this point, I am requesting a refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.