ComplaintsforE-Juice Steals
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Complaint Details
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Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made an order for six bottles of ejuice I never received. They claim they sent out another six bottles to replace. I never received anything. The customer service agent rudely told me they sent out those six replacement bottles. Never received anything. There not doing anything nowInitial Complaint
09/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a product from the ejuicesteals website. I paid for signature required delivery. I never received the product. This company claims to have shipped it and has a tracking number stating it was delivered. But no signature was required. I never received my product. They told me I had to file a claim with ***** **** will only let the shipping party file a claim. I paid for a product and service, but I received neither.Initial Complaint
08/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On August 16th, I ordered juice, disposables, and CBD oil. The total was $102, including $15 for express shipping. After days of no notifications of the products being shipped, I reached out to ejuicesteals. They then told me the product I ordered was out of stock, and asked me if I wanted to substitute items in the order even though I was prompted to specify that I wanted a refund on out of stock items before the order was actually placed. I asked for a substitution, and then never heard back from anyone. Days later, I asked for a full refund and heard nothing back. Even after an additional email sent to them today, I have had zero contact with anyone since they told me the products I ordered were out of stock.Initial Complaint
07/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
90 dollars was spent and tracking number issued, checked tracking number and it said label created then said label canceled. Emailed multiple times with no response.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.