ComplaintsforOrange County Power Authority
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I want to file a complaint. I was on SCE old ToU plan and you shifted me to OCPA without my concent. My electricity bill has gone up 3 folds. OCPA claims that they are cheaper, but this is based on new revised rates. I never gave them permission to change my rates.I requested to move back to SCE online and the form locked me in for 6 more months. Now OCPA is not letting me change the request claiming its processed . If I want to move now, you should not be allowed to lock me in like this.Business response
05/30/2024
After investigating the customers account, the ********************** (OCPA) reached out to clarify the situation. In December, customer opted out of our program and selected the six-month return option. Consequently, there rate was switched by Southern California ****** to NEM TOU-D-PRIME in February. By email, OCPA emphasized that Southern California ****** (SCE) controls the tariffs, and any changes to your rate options should be discussed directly with them. The cost increases mentioned are determined by SCE, not OCPA. For any further details about the tariffs or rate adjustments, SCE must be contacted directly.Initial Complaint
12/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I opted out of OPCA services on 09/10/2022 10:51AM through their automated system. According to them, I never opted out of their services, and now I am switching back to SDGE, but I have to be penalized since it's been over 60 days from enrollment. The business says they are not able to help me because they don't have a record of the phone call even though my cell phone company does.Business response
12/28/2022
We do not serve any customers in *********.Initial Complaint
03/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
1. They are refusing to disclose forthcoming power rates to be imposed on the residents of ****************, ** later this summer.2. They are refusing my request to opt-out even though it's somehow legal for them to for me into opt-in without my permission. I've tried several times via their website "contact us" to get information and/or opt-out. Zero response, I've tried to locate the "form" their website states I need to fill out to opt-out, it doesn't exist. Lastly I've called them and they still refuse to allow me to opt-out and will not disclose the new power rates we about to be forced to pay. I want to be opt'd out and I want someone to force them to disclose their rates.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.