ComplaintsforBright Loan Plus
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Requested assistance from Bright Loan Plus for Debt consolidation beginning in August 2003. Began making payments of $513.00 monthly to this company in which this company was to negotiate with credit card companies on decreased payoff accounts. This loan company stopped answering all phone calls and would not respond. Two phone calls documented in 6 months. 1 requesting more money per month and another reporting they were making progress on one creditor. I have left numerous calls to this business asking for progress updates and that payments would be stopped if calls not returned. Numbers I have on file are ************ and ************Business response
03/21/2024
Hello, ***************** enrolled with ************ in October of 2023 with assistance with her debt. During this time they assisted her with receiving settlements with her creditors and contacting her creditors. They have been unable to contact her with the number provided during enrollment. She is always able to call them at ************ to assist her, thank you.Initial Complaint
11/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I called after getting a ***** for a loan. I was approved. The person was given my #SS, my bank account and routing number. He sent me three emails, but he could not send the documents to finish the Loan... I feel like I have been fauded! He set up payments for the 20th of the month. Where is my contract.. He said sorry and hung up on me. No one has followed up with me to resolve the issueBusiness response
11/14/2023
Hello ****,
We had our senior manager reach out to you, ******, whom placed you with a new loan advisor to assist you and they have been in contact with you. Please let me know if there is any other way we can assist you, but I believe we have provided the best solution for now. Thank you for reaching out to Bright Loan.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.