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          PatinFi Inc. has 1 locations, listed below.

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            Business ProfilePatinFi Inc.

            Financial Services
            BBB accredited business

            Contact Information

            PO Box 50903

            Irvine, CA 92619-0903

            Visit Website
            (866) 734-5979

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            Customer Reviews

            3.81/5

            Average of 32 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            48 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/11/2019

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.

            Business Details

            Location of This Business
            PO Box 50903, Irvine, CA 92619-0903
            BBB File Opened:
            10/11/2019
            Years in Business:
            6
            Business Started:
            8/15/2017
            Business Incorporated:
            6/29/2017
            Accredited Since:
            10/11/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • PatientFi
            • PatientFi LLC
            Business Management
            • Mr. Blake Lucas, Senior Director of Customer Experience
            • Ms. Sandra Herrera, Manager Customer Experience
            Contact Information

            Customer Contact

            • Mr. Blake Lucas, Senior Director of Customer Experience
            • Ms. Sandra Herrera, Manager Customer Experience
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Industry Tip

            BBB Tip: How to shop for financial services

            Customer Complaints

            48 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/20/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            On 12/21/2022, a loan was disbursed to me for payment for LaserAway treatment. I was told by the LaserAway consultant, ********, that the loan would be paid in full for 18 automatic payments of $119.11. In June 2024, I realized there had already been 18 payments. I checked my account balance, and I was surprised to find out that PatientFi wanted to charge me $932.32 in interest because there was 0.02 left on my account due to an accounting error on the sales consultant's part. I called PatientFi on 7/15/24 to address this issue, and I have not heard back from PatientFi since. I'm asking them to waive this interest charge because, to me, this is a predatory lending practice.
            Read More
            Read 47 More Complaints

            Customer Reviews

            32 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Gerard C

            07/03/2024

            I think patient fi is inconsistent with service when it comes to account withdrawal Ive been charged twice for the same payment twice in the month of July and June only to have to wait for 3 days for my money the *** SYSTEM IS OUTTA WACK AND INCONVENIENT I WILL NEVER AGAIN GO THROUGH THIS COMPANY!!
            Read 31 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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