Business ProfileforSEGA Of America, Inc.

SEGA owns rights to the game known as Project Sekai, aka ************: Colorful Stage. On June 11th, 2024, I lost access to my account on Project Sekai. The account was made through ****** Play and my email ******************** and had the name TheAd or TheAdvert. My phone was irrepably damaged and needed to be replaced. Before I turned in my broken phone, I transferred all the data on it to my new phone. Despite this, and despite the rest of my ****** Play data being transferred, my account on Project Sekai was lost. I had only found out I had lost access to my account after I had traded my old phone in and wiped its memory, meaning it was nlt recoverable through my old phone. So I turned to Project *****'s support page, which promised it could ***** me access to my account again if I filed an inquiry. The following week I messaged the support team back and forth, answering various questions about the in-game data of my lost account. Keep in mind many of these questions were very specific and allowed no room for error, such as how much of it's in game currency of crystals I had, which an average player will have thousands of. Despite answering every question as best I could remember, I was not told if any of my answers were correct, and were repeatedly asked questions I had already been asked. After about 5 sets of questions from the support team, they claimed I could not prove I owned the account. I emailed them back saying there must be some mistake, and tried to work with them, but they kindly told me to not message them. I decided to file a new report, using as accurate as information I still had, and this time provided multiple in-game screenshots from various times using my old account. Despite this new proof, they gave me the same response that they would not even consider it and that they decided the account wasn't mine. All my subsequent emails have been ignored. I ask only for SEGA to give me a human response and aid in recovering my account.