ComplaintsforSuntrust Remodeling

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I regret to share my disappointing experience working at Suntrust Remodeling, a company that has failed to uphold its commitments to employees. As a former employee who dedicated time and effort to sell jobs, I find it necessary to highlight the concerning practices that took place during my tenure.The primary issue I encountered was related to unpaid commissions for successfully sold jobs. Despite having completed my responsibilities and ensuring that the customers' projects were finished and paid for, the company's owner, *******************, has repeatedly failed to fulfill his end of the agreement. Multiple attempts to contact him through texts and calls have gone unanswered, leaving both myself and other former employees without the compensation we rightfully earned.This lack of communication and accountability not only reflects poorly on the company's professionalism but also raises serious concerns about the company's ethics and treatment of its employees. A functional work environment should prioritize fair compensation and open communication, traits that Suntrust Remodeling has unfortunately neglected.It's disheartening to share this review, as I had initially looked forward to contributing to the success of Suntrust Remodeling. However, the company's failure to meet its financial obligations and its apparent disregard for employees' concerns have left a lasting negative impression. I hope that potential employees and clients take note of these issues before engaging with Suntrust Remodeling.In conclusion, my experience at Suntrust Remodeling has been marked by unfulfilled promises, unpaid commissions, and a lack of responsiveness from the owner. I strongly advise others to carefully consider these aspects before deciding to work with or for this company.(Note: This review is based on my personal experience and observations during my time at Suntrust Remodeling. Other individuals' experiences may vary.)

  

  Business response

  08/16/2023

  Clear communication between is crucial to prevent such situations, and we acknowledge that there might have been gaps in our interactions. 

  We took immediate steps to rectify the situation and pay all commissions due. The commissions that were owed to you have been processed. It is important to us that our former colleagues are treated fairly and compensated as per their contributions. 

  Customer response

  08/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  02/24/23: 2nd or 3rd visit by the SunTrust Remodeling salesman to sign us up for a new roof. They were proactive over signing us up, getting ** to sign up for re-roofing, getting a credit-card with "their" lender. When the rains came, we asked for a tarp -- 4 days in a row -- they never responded, despite reassuring us their ******* would be out, they would call us within an hour of us calling to ask for a status update, our customer service rep would call us within an hour, etc. They have not performed as expected; we still don't have a new roof OR any contact from them. Disappointed, angry, feeling like we've been scammed because we're elderly. This is not buyer's remorse. This is them not following through so we can't even be sure that if they came out they would do the job properly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩