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ComplaintsforYOR Health
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On May 14, 2021 I went into my auto renewal account for YOR Health and changed the auto renewal date out for another three months and updated the auto product list. Since I still have leftover products, I didn't want to order any more until they were depleted on my end.On May 18, 2021 -Received an auto tracking e-mail for a ***** Shipment ************ from YOR products. They're for the items that I have removed & changed on the auto renewal schedule the week before & was updated on my account. Tried reaching out through the contact form on the website but got a quick response that it's not allowed to be cancelled/refunded.Since there was no other form of support listed on the website, I made the decision to go to my ********* credit card & dispute it through the Fraud depart.Got response from YOR & was told to returned all unopen items to them with RMA OID1216415 *** ******* list on package.Items returned to YOR on 6/22/21 & delivered 6/24 per **** tracking # **********************Business response
09/04/2021
After looking at ******* ************* case, we detectedthat the refund back to her credit card for her Order ID ******* for $481.45took longer than expected due to the chargeback ******* ********************* processedwith her bank institution. We receivedconfirmation from our accounting department that a reversal was issued in ourfavor from the chargeback ******* filed with her bank institution. We contacted******* by phone and apologized for the trouble caused by this situation. We alsoreceived the unwanted products back from ******* and gladly processed a rush fullrefund back to her credit card on August 31, 2021. As a token of appreciation, we ship some of ********** favorite products at not cost to her to thank her for her patience whilewe were solving her case. We thanked Mrs.Ko for her honest feedback as we strive to perfect our processes for all of ourcustomers.Customer response
09/11/2021
Yes, I do accept this response. Thank you for helping me resolved this issue.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Ko Vang
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.