Customer ReviewsforTRI Pointe Homes Inc
35 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ashley and Scott A
1 star07/09/2024
Enough is enough! DO NOT BUY FROM TRI POINTE. This process has been nothing but a disaster to say the least. My wife and I bought a home last year and we've been living with construction ever since. Incompetent warranty reps only want to Band-Aid the problem instead of fixing the actual issues. We have massive subfloor issues, carpet that's been pulled up more times than we can count. chipped floor tiles, a leaking shower, paint mismatch all over the home, HVAC issues. The list goes on. It takes two-three weeks to schedule trades out and half time the WRONG TRADE IS SCHEDULED!! There is no oversight of the trades, and the quality of work is less than subpar. During our one-year inspection, the inspector found that ALL corners of the house were showing wire and lath. When the stucco trade came out, they stucco over the blue tape! This is the quality you get with Tri Pointe. We've already had to file one complaint with the *** because Tri Pointe refused to do the right thing. We have lost so much income taking time off work for scheduling errors and having to re-due work that wasn't completed the right way. Multiple homes in neighborhood are experiencing the same issues as us and multiple residents are interested in talking about starting a class action lawsuit against Tri Point. Tri Pointe does not care about its customers. Unless you want a nightmare of an experience stay clear!Review from Chris W
1 star07/06/2024
I moved into a new build in ********** ************** in September 2022. It is 2024 and I am relocating and putting my home on the market. As we went through the inspection process, we noticed there were leaks in the two of the guest bedrooms. There was misplacement of the shingles on the roof causing a leak in the two guest bedrooms. This company was very slow to take ownership of the mishap. They took ownership and offered to pay for comp me on ONE bedroom. The other bedroom, I was responsible for out of pocket expenses. This home is almost two years old, there should be no problems with this. Any any rate, DO NOT PURCHASE a home from TriPointe.TRI Pointe Homes Inc Response
07/29/2024
Tri Pointe Homes is confused by the consumer's negative review and comments as they do not reflect the communications Tri Pointe received directly from the consumer expressing his satisfaction with Tri Pointe's actions. Tri Pointe considers this matter closed.Review from Laila F
1 star05/24/2024
As a **** Estate Agent; you go above and beyond to find the perfect home for your Buyers. We decided to look into new construction and found Tri Pointe in San Jose. Our rep was Brenda M****** and all I have to say is she was just horrible to work with. She was rude, unresponsive, arrogant and just gave the worst customer service experience. Every time I'd try to reach out to her because my buyers had questions, she would not respond...as a matter of fact I'd reach out a few times just to get any kind of response. At that point, all I wanted was for my buyers to be happy because we found something they can call home...they end up purchasing there. From a professional stand point, Brenda did not make this a joyable process and experience and I will not be taking any of my clients there. My husband and I were even considering purchasing a home with Tri Pointe and really like how everything is very energy efficient, but it all comes down to who you work with. Nonetheless, Tripointe has some really beautiful homes.Review from Steve W
1 star05/20/2024
Closed escrow on 09/2017 in *******************. Have had multiple issues with AC unit since we purchased the home. Couple weeks ago our AC repair service discovered the breaker installed by a Tri Pointe contractor was a 30 amp breaker to power a 40 amp AC unit. Tri Pointe response was:Good morning, I hope all is well with you.Ive attached and highlighted below the warranty information we discussed earlier this week.Unfortunately, we do not reimburse for work done after the fact, (see below in Exclusions).Warranty on your HVAC System is for 2 years through Tripointe. After that the Manufactures warranty on parts can be up to 10.Your home closed escrow on 9/21/2017.You can go through Carrier ( *********************************************************************** ) for warranty on parts, but labor still may not covered through them. If you have any questions, please let me know. We can set up a meeting and discuss further.Review from Douglas S
1 star04/24/2024
TriPointe builders, they think their client is the buyer. Vert weird. Their on site people don't understand that the client is their builder and the buyer is represented by a broker. The real estate broker has an obedience, loyalty, disclosure, confidentiality, accounting and reasonable care to the buyer client. Never in the history of real estate does the on site salesperson have a buyer client. I've talked to their actual onsite salesperson, that sales person's manager and that manager's manager. All three don't know the difference between a customer and a client. Be careful with this builder. That is a basic knowledge of real estate. I have text messages from the on site salesperson to my client (Realtor's buyer) where they disparage the buyer's agent. Very unprofessional and not knowledgeable about fidelity and agency in *****.TRI Pointe Homes Inc Response
04/29/2024
Tri Pointe is not familiar with **************. The email address provided is not valid and ************** did not provide any other contact information.Review from Mike v
1 star02/17/2024
Potential buyers beware!Beyond the horrible experience that we have encountered to date related to building our home, what's concerning us most is the lack of transparency that we've experienced from TriPointe Homes regarding the possibility of erecting a perimeter wall around our community. We have been misled time after time by TriPointe and ************************ regarding this matter. On multiple occasions, we have submitted various concerns about the lack of security in the Avocet and Brighton subdivisions of ********* South. When purchasing our home a couple of years ago, we were told by TriPointe that our *************** would be lower since our lot was designated as a standard unit vs a benefitted gated unit. In ****, TriPointe unilaterally decided to increase our *************** to align with those residents who reside within a benefitted gated unit but still no wall or gate to warrant this change.We feel like we have repeatedly given TriPointe and City Property the opportunity to make things right, but they don't appear to care about the needs of their homebuyers. That said, we are still hopeful that TriPointe will step up and do the right thing for those who contribute to the success of their business.@*******************, @*************************, @*******************************, @***************************, @***********************Review from RAGHU r
1 star01/14/2024
I bought my home at ******************** ********** .I kindly agree with below negative comments on home advisor department of tripointe , they need to improve customer service I had troubles with them in past . My current issues is with ******************* as they are too slow for responding and resolving the critical issues found during my annual 1 year home inspection and there is no complete transparency on the process of fixing issues they have a poratal to request for warranty service in my case no use of submitting queries in the portal no updates on them. I have been continuous sending reports of details issues need to fixed in my home and contacting them through phone but the warranty department is not responding emails for month . They only fixes on critical issue with roof which caused damages to drywall and after fighting and communicating for month they have fixed issue And still they are still many critical issues pending such as defective windows, drainage issue and driveway damage and many . The house construction quality is not up to the **** of tripointe and homes constructed during Covid have issues not only my home there are other homes in my community and friend s facing same issue with house construction quality. Please I kindly request warranty department to take special survey of this and help us to resolve the issues. *****TRI Pointe Homes Inc Response
04/30/2024
Tri Pointe Homes and the customer worked amicably together to resolve all warrantable items. Customer has expressed satisfaction. Tri ********************** considers this matter closed.Review from PHILIPPE L
1 star11/15/2023
Not the first unhappy customer here, and shame on me for not checking BBB before signing my contract. Given the difficult times they are facing with high interests, I don't understand their sales personnel aggressive attitudes . Agree with the other comments on their in house loan business that is definitely uncompetitive, complicated and somehow shady. I am constantly blamed for late signing when I indeed keep signing stuff every other day. My mortgage broker asked me 2 signatures, one being the e-sign consent the other being the final doc. Approved in 2 days. TP lender still working on it and sending aggressive notes on a very unclear and overwhelming process. Yet to receive the keys and ready for more reviews when neededReview from RANDY L
1 star10/20/2023
BUYER BEWARE!! They promise things they can't deliver on and don't have the skilled workers to install the upgrades they sell. I could write a novel on how bad this experience was from the build to the mortgage process but I'm sure you get the point. If I could leave negative stars I would. The mortgage end of the deal is backed by Loan Depot which is the absolute nightmare. Just to give you a idea of what I went through, they where asking for things that where In violation of FHA and HUD guidelines and as soon as I brought it to there attention they gave me a clear to close and cleared the stipulations. The building process was no better they constantly installed things wrong and promised to correct them which they did after 9 meetings with management and 3 failed final walk throughs. I can go on and on but stay away from this builder they don't supervise there workers and have NO oversight on what's going on at the job site. ***** workers actually came in to our town home and tried to use our bathroom because they thought nobody was there and got caught by my wife and then they ran out. We put over 80k worth of upgrades in and got completely taken by the quality they provided. STAY AWAY!!!TRI Pointe Homes Inc Response
11/07/2023
Tri Pointe Homes has addressed the consumer's construction concerns. With respect to mortgage financing, Tri Pointe disagrees with the consumer's comments but, for privacy reasons, prefers to discuss this matter directly with the consumer if he would like to do so.Review from Ana T
1 star10/06/2023
Horrible customer service. My shower grout was different shades. They didnt fix it and *********************** didnt supervise the job. Kept me waiting all day the day they didnt fix it. Told me I was having optical illusions. My degree is design so she offended me. Called customer experience Director and copied the entire Wildrose construction. They say the grout guy is not available during time I am. The director, ************ doesnt prioritize my shower having me wait around the grout guy schedule (***). They we tasted my time coming in testing different grout color/sealants on several days (putting time off my work/doc appointments). **** blamed me saying it was because i had to pick up my child at school then the grout guy is only available duty that time and is my fault. Blaming it on the customer. Now they want to re-do my entire shower floor and Zolti (customer service) says he decided to do this and will take 3 days in another 20 days from now. This is ridiculous. I am on medical leave not wanting to deal with construction rescheduling my medical procedures and convalescing time. He said my shower issue is taking up his time. I told them I want to enjoy my shower (since I closed on 8/16/23) and havent been able since it looks ugly. They need to get it fixed this week coming up. The head guy (***********************) above the customer director (**********) doesnt answer. I am fed up and not a valued customer. They need to fix my shower asap since I paid the most money here in upgrades to relax and it has been over a month and nothing fixed, only blaming it on me vs taking accountability for their error and their horrible design vendor IGL. IGL staff is rude (***) who sat in her office without helping me and worst is her manager ************ who told me it is not her job to supervise the shower tiles/grout labor. She insulted me saying I was having optical illusions in my own home when clearly my grout is different shades not what I chose. They even left residue and sloppy job.
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