Business ProfileforFreedom Laser Therapy Inc

I purchased the iRestore device from the company on May 21, 2023. I was hesitant at first but relied on the money back guarantee advertised in purchasing. The policy posted at the time and as of the time of this complaint appeared to read as though a refund of the device would be provided after a 365 day trial period.On May 30, 2024, after not seeing desired results, I submitted a request to return and utilize the money back guarantee. After multiple attempts to get me to extend the warranty, I was later informed that there would be an 18% service fee applied to the return.The policy is written in a way with a reasonably prudent person would think the fee applied only to returns before 365 days. The language is embedded in a section which is specific to returns before 365 days. If the fee applies in both situations, it's not clear why there are two timeframes in the first place.Regardless, as a seller of consumer products, the business is required to follow *** advertising regulations. The *** in 16 CFR 239.3(a) regulates that the use of "Money Back Guarantee" and that a seller of consumer products which uses the phrase "Money Back Guarantee" must provide a full refund at the request of the purchaser. While it allows limitations, such as timeframes, those limitations must be clear and prominent. A line in the policy which must be sought out does not meet the standard of clear and prominent.Email exchanges with the company include the legal citations and everything within this complaint. Despite pointing all of this out, including the regulatory violation, the company refuses to issue a complete refund but rather only refund 82% of the purchase price.Freedom Laser Therapy uses deceptive marketing tactics and confusing policy language to entice consumers into purchasing their expensive light therapy product.