Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Company Representative called to set us up on a credit validation program took our social security numbers and other information. I need to report this company as fraud. I do not want mine or my husbands social security numbers used in any way to obtain credit in any way by this company or their representativesBusiness response
09/28/2023
We spoke with Mr and ***************** about a loan as they were referred to us for core if we could approve them.
Mr And ***************** gave AFF verbal permission as well as took action by pressing a key on the phone when asked to do so to perform a SOFT credit inquiry.
a soft inquiry does not appear on their report under the Inquiries section nor does it impact their scores in any way.unfortunately, we were unable to obtain an approval from any of our network of lenders given their current credit situation.
The Paynes will receive adverse action letters directly from the lenders detailing the reasons for the denials.
the claim that AFF is a scam is not backed up by any evidence. It is unfair and damaging to the reputation of AFF and if published, would hurt our ability to conduct business.
we maintain the highest standards of conduct. We treated the Paynes with dignity and respect. We should not be falsely accused of being a scam because they were unable to meet the requirements to obtain a loan from our network of lenders.
We have deleted all information for the Paynes from our database per their request and will not contact them again.
they are welcome to reapply with us when their financial situation improves as we had a positive interaction with them.This complaint should be removed because it does not offer any reason for calling AFF a scam, and it is an abomination of the facts. There is no correction to the credit report as no impact to their credit reports or information placed on it that would in any impact them.
thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1 Corporate Park Ste 150
Irvine, CA 92606-5151
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.