ComplaintsforTriPoint Lending

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I feel like I am being harassed I literally get multiple fake checks a week from this company in solicitation for a loan. It has been for several months and its ridiculous! I shouldnt have to provide my ssn to be taken off a list. I dont wish to receive anymore solicitation from this company

  

  Business response

  04/05/2024

  Dear *******,

  Thank you for sharing your feedback with us. We apologize for any inconvenience caused and understand your frustration. We have taken note of your request and have added you to our "Do Not Mail/Call List" as per your request. Please keep in mind that it may take a few weeks to process your request. Our mail team is currently several weeks ahead, but we will do our best to ensure that your request is processed as quickly as possible.

  If you need any further assistance, please feel free to reach out to us. We are always here to help.

  Best regards,Tri-Point Family

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I continually get mail from them and calls. I have asked several times to be removed from their mailing list and call list. I am sick of getting these calls in the mail every day I would like them to stop bothering me.

  

  Business response

  03/04/2024

  Dear *******,Thank you for your feedback. We apologize for any inconvenience caused and would like to confirm that we have received your formal request to add you to our do not mail and do not call lists.Please be informed that it may take a few weeks to process your request, as our mail team is currently several weeks ahead.If you require any further assistance or have any other concerns, please do not hesitate to contact us.

  Best regards,The Tri-Point Family

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I keep getting letters from you all and I dont want to give you my Social Security number to opt out so please stop sending me your spamming sugar.Thanks.

  

  Business response

  02/13/2024

  ****,

  Thank you for your feedback. We apologize for any inconvenience you may have experienced.

  As per your request, we have added you to our "Do Not Mail List". Please note that it may take a few weeks for the processing of your request, as our mail team is currently several weeks ahead.

  If you require any further assistance, please don't hesitate to let us know.
  

  Sincerely, Tri-Point Family

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They refuse to take me off of their mailing list. I called them over 20 times each time they confirmed Id be removed from the list. But next day I get another letter for my wife from them. Absolutely despicable predatory harassment.

  

  Business response

  02/08/2024

  Dear ******,
  
  Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration caused and would like to help resolve the issue.
  
  Our mail team is working ahead of schedule, so processing your request *** take a few weeks. However, I have submitted an additional request to stop sending mail to the address you provided. Please allow some time for this request to be processed.
  
  Once again, please accept our apologies for any inconvenience caused, and thank you for your patience. If you need any more help, please don't hesitate to let us know.
  
  Sincerely,
  

  Tri-Point Family

• Initial Complaint

  01/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  TriPoint Lending I'm so upset they misleading me into thinking I was getting a loan to pay off my debt put to only be put in a settlement loan and they have my personal information and I try to cancel but only to get the run around . Please Help I need This account Close immediately

  

  Business response

  01/26/2024

  Hello ********, 
  

  We apologize for any inconvenience or confusion you may have experienced and would like to thank you for your feedback. We appreciate the opportunity to address your concerns. 
  Tripoint Lending is a licensed finance lender that works with other lenders to help you find the best possible loan or financial solution for your current situation. However, loans must undergo an underwriting process that depends on various factors like income, employment, and credit. Unfortunately, during harsh market conditions or rising interest rates, you may not qualify for a loan that makes sense rate or payment-wise. In such cases, we may provide you with third-party solutions. 
  

  We can see that we referred you to *************, a third-party provider. You'll need to contact their customer service at ************** to make any changes or cancellations, as they are the only ones authorized to do so. 
  

  We are sorry for any inconvenience caused and hope this information helps. 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Friday January 5th, I responded to a letter regarding a personal loan from Tripoint. This company sent me a pre approved check for a personal loan. Over the phone, I was approved after a soft credit inquiry they used a credit score 63 points lower than what is on Experian; however, approved. The loan was presented to me as a debt consolidation program, and they stated that they would be the handlers of my funds. When I questioned why Tripoint will be keeping the money that I was approved for - instead of issuing me the check as stated, the predatory statements began: You dont need to pay your bills on time, you dont need good credit, you will never purchase a house, you dont have any savings - do you? No one will give you that kind of money. The representative states, This is how it works, we will let your bills get behind then settle your accounts for you, saving you money over the years. You will have three years to repay the loan - again they used the word loan, but they keep the cash.Wow.I would like the loan delivered as stated, in my account.

  

  Business response

  01/10/2024

  Dear *******,

  We apologize for the negative experience you had with ** and appreciate you for bringing it to our attention. We want to address your complaint and clarify some of the concerns you have raised.  
  

  Firstly, we want to clarify that we do not send "Pre-Approval" notices. All our marketing material states "pre-selected," as shown in your attached photo. If you received a pre-selected notice from us, it means that we believe you may be eligible for a loan based on specific criteria. However, we want to emphasize that all loans are subject to an underwriting process and depend on several factors, such as income, credit, and employment. During harsh market conditions or rising interest rates, some consumers may not qualify for a suitable loan, and in such cases, we may provide other optional third-party solutions. Some of these options work well for our clients, whereas others may not want to proceed, which is completely understandable. 
  

  We want to clarify that If a client is approved for a loan with Tripoint, the funds would go directly to them, and they would pay us back. 
  

  Regarding the statements you mentioned, we truly apologize for them. We strive to provide great service, and this is not the type of service we want anyone to experience. We will investigate your interaction internally and take corrective measures where necessary.  
  

  Once again, we apologize that you had a negative experience and will take your feedback to improve our client experience.

  Sincerely,  
  

  The Tri-Point Lending Family 

• Initial Complaint

  01/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I keep getting checks from them they have been told to stop sending me them and to stop sending me offers I am not interested in. I view this as a form of harassment by mail. I would like this company to cease and desist on sending me offers and checks in the mail with my name on it and information.

  

  Business response

  01/03/2024

  Dear ********,

  Thank you for providing your feedback. We are extremely sorry to hear that you had a negative experience. We completely understand that no one should be made to feel harassed, and we apologize for any inconvenience caused. As per your request, we have added you to our "Do Not Mail/Call List". Please note that it may take a few weeks for the processing of your request, as our mail team is currently several weeks ahead.

  If you require any further assistance, please don't hesitate to let us know.

  Sincerely,Tri-Point Family

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My problem is with the business I tried to do business with. They sent me a letter saying I was pre-selected to get a specific amount of money in a loan.After giving them all of my personal information, they say I didnt qualify for the loan.$37,500 was the pre-selected amount, they said I only qualified for $6,000 to $7,000. Their letter was false advertisement.

  

  Business response

  01/02/2024

  Dear ***********,

  Thank you for taking the time to share your feedback with us. We are sorry to hear that you may have experienced dissatisfaction, and we want to address your concerns.
  
  At Tripoint Lending, we prioritize providing legitimate and ethical financial solutions to our customers as a duly licensed finance lender. If you received a pre-selected notice from us, it means that we believe you may be eligible for a loan based on specific criteria. However, it's important to note that all loans are subject to an underwriting process and depend on several factors, including income, employment, and credit. During challenging market conditions or when interest rates are on the rise, it's possible that some consumers may not qualify for a loan that makes sense for them.
  

  As a responsible lender, we do not believe in false advertising. Our underwriting process is designed to ensure that we can offer appropriate loans for our customers based on their circumstances.
  

  Once again, we apologize for your dissatisfaction with the process and appreciate your feedback.

  Best regards,

  Tri-Point family

• Initial Complaint

  12/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Typical bait and switch letter, appearing to be a lending company, then after a half hour of gathering ridiculous personal spending habits and organizations where dues are paid, even grocery bills, they send you a list of lenders with much higher rates than they advertised even though my credit is excellent, 762, and one lender I already had a loan with was the only decent one in list. All this info is already available online, and you don't even have to speak to an agent nor divulge every minute detail of your personal spending habits, yet they tell you they need all this info to process your request, still thinking they are the ones giving you the loan. All they do is charge you a fee to do a quick search online for the same lenders you already can do yourself, as I have done with same lenders they offer. Stay away, or you will pay.

  

  Business response

  01/02/2024

  Dear ******,  

  We are sorry to hear about your negative experience, and we appreciate you sharing your concerns with us. At Tripoint Lending, we are a licensed finance lender that provides our customers with legitimate and ethical financial solutions. If you received a pre-selected notice from us, it means that we believe you may be eligible for a loan based on specific criteria. However, it's important to note that all loans are subject to an underwriting process and depend on multiple factors, such as income and employment. Some consumers may not qualify for a suitable loan during harsh market conditions or rising interest rates. In such cases, we may provide other optional third-party solutions. 
  

  We want to clarify that Tripoint Lending does not charge a processing fee. However, if we refer you to a lending partner, they may have specific fees that are beyond our control. Of course, you can choose whether or not you want to take that loan.  
  

  Once again, we apologize for any inconvenience you may have experienced, and we appreciate your time. We wish you all the best.  
  

  Sincerely,  
  

  Tri-Point Lending Family 

  
  

• Initial Complaint

  09/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I keep getting phony check looking documents that say "Pay to the order of" and then my name. It's from Tripoint Lending. They go to great lengths to hide who they are. Multiple items recieved each week. I have called multiple times asking them to stop harassment with their cheesy scam. They keep harassing me a senior citizen trying to take advantage of the elderly which could be a federal crime. Unethical at the least and a violation of federal postal laws.

  

  Business response

  09/19/2023

  Hello *******,
  

  Thank you for your feedback, and our sincerest apologies that you had a negative experience. Tripoint Lending is a duly Licensed Finance Lender. We sincerely apologize as we don't want anyone to feel harassed or taken advantage of. I've added you to the "Do Not Mail/Call List". Please allow a few weeks for process times as the mail team is several weeks ahead. Please let me know if anything else is needed. Tri-Point Family

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩