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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
need to update address
Business response
07/11/2024
Dear Better Business Bureau,
Thank you for contacting our offices by telephone, as we only recently saw this complaint. We did not receive notice prior to your email. We are very happy to assist you with this complaint in any way that we can.
We have investigated the matter with the limited information provided and found that we have a similar name in our system, but not the same name. Additionally, we show two different physical addresses in our system, but there is no *********** Box referenced, as provided in this initial complaint. We were also not able to match up a telephone number, because the one provided in the initial complaint does not evidence a complete number. Federal and State Privacy Laws prohibit our sharing any Non-Public Personal Information of our customer's, so we are unable to provide details on the information in our systems.
Lastly, it is unclear what the actual issue is. The complaint states, "Delivery Issues" and "Address Change", but there was no indicated of exactly what may be wrong.
Unfortunately, because of these significant differences in the information that was provided and what we have in our systems, we are unable to match up information to help this customer. It is noteworthy to mention that we are a wholesale lender, and oftentimes, when we get inquiries, they turn out to be for the Broker who they initially contacted. So, it is always a possibility that this may actually be for the Broker, since we just do not have matching information. The Broker is a completely separate business entity from OCMBC, Inc.
If there is still an issue, please provide the additional information, and please contact me directly at the number listed below.
1.) Customer's Full Name; 2.) Customer's Physical Address; 3.) Customer's Complete Phone Number; 4.) A description of the problem
Thank you,
***************************, Chief Compliance Officer
**************
Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
WARNING.... 9/8/2023 If you are a borrower or a mortgage broker, stay away from this company. They don't respond to your questions, takes weeks to review your documents and will never close on time. In this day in age when volume is slow they still take weeks to review a document. There communication between there team is horrible, they don't communicate. One person gives you one answer and someone else gives you another. I have lost a lot of money working with this company, just not worth it anymore. They took 6 weeks to review conditions I have sent in and was going back and forth on the approval for income docs. 6 weeks later, they decided to approve the income but was too late, borrower already cancelled on me. If you read this review, please stay away from this lender. If you are going to purchase a property, please don't use LoanStream your loan will never close on time. I have even spoke with management and they just don't help nor do they really care. If you care about your loan or a broker and your money, STAY CLEAR AWAY!Business response
07/12/2024
Dear Better Business Bureau,
Thank you for contacting our offices via email, as your call brought this complaint to our attention. As you know, we did not receive these emails for some time and we were also unable to sign in for some time. It appears these systemic issues have been resolved. We are sorry to hear of the incident and we appreciate the opportunity to respond.
We have conducted an investigation into ******************** complaint and have determined that we have no customer by this name. It appears by the language in this inquiry that he *** have been a Broker or third-party/vendor, who *** have submitted loans to our offices, as we are a wholesale lender. However, we cannot be sure what role **************** was in with respect to the incident, as he did not state any information regarding his position.
Unfortunately, with the lack of information provided, we are unable to conduct the full review that our processes outline in order to make any type of determination and/or resolution. We request additional information is needed, such as: 1.) A borrower's name; 2.) A representative that **************** worked with; 3.) A submitted loan application; 4.) A property address; 5.) A date of incident; 6.) A loan number; 7.) The manager he described speaking with; 8.) Or any other additional information that would assist us in understanding what had actually occurred.
If there is still an outstanding problem, we urge **************** to please provide the pieces of information described above and listed below. We also request that he would contact me directly at the number listed below. LoanStream Mortgage is deeply committed to a "best in class" customer and business partner experience, and we apologize for any inconvenience and/or misunderstanding that *** have occurred. We would very much like to review the issue that **************** has described and hope to hear from him soon.
Thank you,
***************************, Chief Compliance Officer
**************
Initial Complaint
11/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since November 6th 2021 when I received this new number I have asked them daily to remove my number. Letting them know that this is a new number/new owner. They still call DAILY. I blocked every number they call with. They use a new number after I block the number they call from. They need to please stop after being asked repeatedly.Business response
12/09/2021
OCMBC Inc. does not have any departments that would call a consumer daily. We would ask that the consumer ask the caller to identify themselves individually, their company and provide a call back number. We would need more information to assist this consumer any further.
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.