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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
************************* of Network Capital Funding Corporation lied to me about absolutely everything he said he could do trying to get me a lower mortgage payment. I reached out to him and their customer service *************************** to get the hard inquiry off my credit report and was ignored. I told ************************* I had a 5.75% interest rate and he assured me multiple time ls he could get it down to a 5% and remove the private mortgage insurance. I only have about 8-9% equity and mentioned this to him several times and he assured me he could get pmi dropped and a lower interest rate. After given the necessary information ************************* said we would call back with the results within the hour. The next day I had to reach to him for an explanation. His response was a text message "No net benefit, we need higher value of the home or we need the interested to drop" all the things I was saying the entire time he was assuring me he could get me 5% interest and remove pmi. Then no further responses, my credit was ran and because he was a liar refused to share my results. I deserve to see what my credit was ran for. Then I wrote to the customer service division and asked why their employee lied to me and refused to share my results. He asked if he could call so I gave him my phone number, and now cannot be reached. The mortgage situation is screwed up enough as it is, we do not need shady mortgage brokers making it worse. Again... ************ needs to be held accountable for lying to the public
Business response
04/04/2024
Thank you for bringing ************************ concerns to our attention. We appreciate the opportunity to address his issues and ensure his satisfaction with our services.
We want to inform you that management has been actively engaged with ******************** to understand and resolve his concerns. As part of our commitment to providing excellent customer service, we have enrolled him in our "*********" program. This program enables us to monitor market conditions closely, allowing us to offer him the most advantageous financing options as they become available.
Should you or ******************** have any further questions or require additional assistance, please don't hesitate to reach out to us. We are dedicated to ensuring a positive experience for all our customers and are here to address any further concerns.
Thank you for your attention to this matter.Customer response
04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
03/12/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
They repeatedly call me saying they need information to complete my loan request. I havent requested a loan. Stop calling.Business response
04/03/2024
We sincerely apologize for the inconvenience. We only reach out to consumers who have requested assistance finding the best rates, fees, and mortgage solutions available on the market. It sounds like another consumer may have inadvertently entered this consumer's number. If the consumer can provide us the number being called, we will remove it from a valid contact.
Thank you!
Customer response
04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
01/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was contacted by ************************* who lied to me outright about FHA rate, FHA loan maximums, and required credit score. He then induced me for a hard inquiry on my credit which was higher than the required minimum that we had previously discussed and then proceeded to let me know that Network Capital could not help me.Why would he be allowed to lie to customers? This is horrible and now hurts my credit due to hard inquiry that I have no chance of obtaining a loan.Business response
04/08/2024
We have been working with the client to resolve the matter. We requested the credit vendor remove the hard credit inquiry on 04/04. As soon as they respond, we'll provide an update.
After discussing outcomes with the client, this was the resolution desired.
Please let us know if you need any additional information.
Initial Complaint
12/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Mortgage check was delivered on Dec 14 thro Bank bill pay system. The **** transaction showed a debit from my account on Dec 14 paid to the mortgage lender. However, I was called on Dec 18 asking to make the same payment, claiming the payment was not received until then. Upon pushing back and telling them that the check was delivered on time and the amount was withdrawn from my account on Dec 16, the lender agent (April) cut the line. A couple of days later (on Dec 20), the mortgage **** account showed money deposited on Dec 20, and I received a late fee charge of an additional $103.95 and a credit history reporting risk. There is no proper system to call or email the lender **** which can respond to the client for such cases. See attached set of documents from the **** of america clearly capturing when the fund was debited by the lender, also a letter from the lender for the late fees, claiming late receipt of the payment. And as per the original statement, a late fees may be applied if the payment is not received by Dec 16, but in this case check was delivered on Dec 14, and the same day my account was posted with a debit, so well in time per the Dec 16 late fee charging date.Business response
04/04/2024
We apologize for not responding sooner. We resolved the client's concerns through another channel which resulted in the late fees being waived and no negative reporting. However, If the client needs additional assistance, we're always here to help!
This complaint should be satisfactorily closed.
Please let us know if you need anything else from us.
Initial Complaint
06/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
June 22, 2022: After a home appraisal in May, I make a payment of $1604 to my home loans principal balance in order to satisfy requirements to have my *** removed. It was not removed and I continued to make the payment. February 2023: The *** has still not been removed. I contact the mortgage company to again to inquire why and they tell me that I need a new appraisal. They charged me $190 for the new appraisal, and the *** is removed finally, and a refund check for half a months payment is returned to me from the mortgage insurance company, not Network Capital.Network Capital Lending Corporation has approved the refund of the *** payments in the amount of roughly $1,700, but has failed to issue the refund. I called in April and was told the refund would be applied to my May payment. It was not. I called again in May and was told the refund would be applied to my June payment. It was not. I call again on June 26, and now ** told that the issue has been escalated and wont be resolved until August 3, 2023. This was caused by Network Capital Lending Corporation and they refuse to resolve this in a timely manner. Each time I call I spend more than 20 minutes with the initial representative, re-explaining my situation, and each time Im told that this issue is escalated already and theres nothing more I can do. The final straw occurred when I was told that I would be contacted in June 26 with a resolution, and I was not contacted by Network Capital Lending Corporation.Business response
09/21/2023
Subject loan is now being serviced by a new servicer and the Borrowers complaint was responded to CFPB related to his PMI Cancellation. The concerns should be resolved now. Please let us know if we need to take any further action. Thank you!Initial Complaint
02/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have not been able to reach my husband's loan officer ******** in ******* for the past two weeks. I have not been able to reach any manager either! My emails get an auto-reply and nobody calls me! I need someone to call me back this is extremely unprofessional!Business response
02/13/2023
Hello *******,
We are extremely sorry for that inconvenience and thank you for bringing this matter to our attention. I am the Client Relations Manager here at Network Capital and I am trying to find your information in our system here but unfortunately, I was not able to find it. Our focus here is to make sure you are completely satisfied with our service.
Please provide us with accurate information so we can identify and resolve any issues, or if there was ever any. Please feel free to reach out to me anytime at ************ or email me at *********************************** I look forward to hearing from you soonInitial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This complaint is about harassment calls from Network Capital Funding. I've asked them to stop calling me several times and remove my number from their list. This has not stopped!!!! My number is on the National Do Not Call List for years and this company has not stopped calling. I know, I can file a complaint and get paid per complaint against Network Capital Funding. I have logged and blocked every single number but, they have none stopped calling me. Understand, I WILL NEVER EVER SELL MY HOME TO YOU "NETWORK CAPITAL FUNDING" NEVER!!!! Today, **** from your company number ************ harassed me and it's going to stop today.Business response
12/29/2022
Hello *****,
We sincerely apologize for that inconvenience and thank you for bringing this matter to our attention. I am the Client Relations Manager here at Network Capital. We have placed your phone number in our permanent DNC lists. It usually takes up to 72hrs from today December 29, 2022 to propagate through our system. If you are still receiving calls from our agents after 72hrs. Let us know immediately. Please feel free to reach out to me anytime at ************ or email me at *********************************** Thank you and have a great day.Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been getting phones everyday from Network Capital Funding Corporation every day for the last 4 weeks. I have blocked their number and reported several times, but they still keep calling, even with a different phone number. It is exhausting and wasting time. I want it to stop. I have never conducted business or have inquired about any products from this company. I want the calls to stop.Business response
12/07/2022
Hello *****,
We sincerely apologize for that inconvenience and thank you for bringing this matter to our attention. I am the Client Relations Manager here at Network Capital. We have placed your phone number in our permanent DNC lists. It usually takes up to 72hrs from today December 6, 2022 to propagate through our system. If you are still receiving calls from our agents after 72hrs. Let us know immediately. Please feel free to reach out to me anytime at ************ or email me at *********************************** Thank you and have a great day.Customer response
12/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
12/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Network Capital Funding has called soliciting business multiple times a day every day for the past couple of weeks. It is always with a different phone number and they are relentless. I've answered the call twice asking them to remove me from the call list, but the last time, ******* was starting the process of refinanincing my mortgage without my consent. I am deeply concerned, as they had a lot of personal information about me that I did not ever disclose. I want them to stop calling me and destroy any information they have on me and my finances.Business response
12/01/2022
Hello *******,
We sincerely apologize for that inconvenience and thank you for bringing this matter to our attention. I am the Client Relations Manager here at Network Capital. We have placed your phone number in our permanent DNC lists. It usually takes up to 72hrs from today December 1, 2022 to propagate through our system. If you are still receiving calls from our agents after 72hrs. Let us know immediately. Please feel free to reach out to me anytime at ************ or email me at *********************************** Thank you and have a great day.Initial Complaint
11/22/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I have asked repeatedly for the last 2 weeks for the calls to stop and they won't. Early before 8am all hours throughout the day. Never done business with these people nor will I ever do business with them but They won't stop calling wanting me to refinance my houseBusiness response
11/23/2022
Hello *******,
We sincerely apologize for that inconvenience and thank you for bringing this matter to our attention. I am the Client Relations Manager here at Network Capital. We have placed your phone number in our permanent DNC lists. It usually takes up to 72hrs from today November 23, 2022 to propagate through our system. If you are still receiving calls from our agents after 72hrs. Let us know immediately. Please feel free to reach out to me anytime at ************ or email me at *********************************** Thank you and have a great day.
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Customer Complaints Summary
96 total complaints in the last 3 years.
12 complaints closed in the last 12 months.