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Find a Location

Owning has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Owning

      230 Commerce Ste 200 Irvine, CA 92602-1337

    Business ProfileforOwning

    Mortgage Banker

    At-a-glance

    Customer Reviews

    4.75/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    230 Commerce Ste 200, Irvine, CA 92602-1337
    BBB File Opened:
    6/14/2021
    Years in Business:
    19
    Business Started:
    10/4/2004
    Business Incorporated:
    10/4/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Guaranteed Rate Inc
    Business Management
    • Mr. Victor F Ciardelli, CEO
    Contact Information

    Principal

    • Mr. Victor F Ciardelli, CEO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Ive been working with Owning.com for roughly 60 days. Ive been in contact with them almost weekly to ensure there would be no surprises at closing due to me being the sole provider in my household with a 3 year old and a 1 year old. I went as far as holding two finalization appointments on March 8th and again the following week being assured my cash to close was final. Today is 3/19, Im supposed to be closing on 3/21 and I received a document via email with no explanation stating my cash to close increase $8,000. The reason for the increase is because they had the loan structured incorrectly even after I asked them to show it to me multiple times to confirm its correct, they never shared. The increase was due to pure negligence and their solution was to give a $500 lender credit, it almost felt like a joke they could laugh about later with that being the solution. Now my family is hit with an unexpected expense of $8000 or Ill be forced to take a higher payment than what has been represented to me for over 2 months.
    Read More

    Customer Reviews

    57 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chris B

    1 star

    04/06/2023

    They were so friendly responsive and helpful until things got down to the wire. Then they started ignoring our calls and emails. They were not going to be able to process our loan but were not willing to admit it! They could not figure out how to use a **** as income, every other lender we talked to had no issue with this. They were clearly less informed and experienced than the other lenders we talked with in several ways. Thankfully another lender was able to rush process our loan with no issues in a very limited timeframe even though it ended up costing us a lot more money this way.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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