ComplaintsforOwning
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been working with Owning.com for roughly 60 days. Ive been in contact with them almost weekly to ensure there would be no surprises at closing due to me being the sole provider in my household with a 3 year old and a 1 year old. I went as far as holding two finalization appointments on March 8th and again the following week being assured my cash to close was final. Today is 3/19, Im supposed to be closing on 3/21 and I received a document via email with no explanation stating my cash to close increase $8,000. The reason for the increase is because they had the loan structured incorrectly even after I asked them to show it to me multiple times to confirm its correct, they never shared. The increase was due to pure negligence and their solution was to give a $500 lender credit, it almost felt like a joke they could laugh about later with that being the solution. Now my family is hit with an unexpected expense of $8000 or Ill be forced to take a higher payment than what has been represented to me for over 2 months.Business response
03/27/2024
Hello,
Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.
Respectfully,
The Customer Success Team
**********************, Inc.
*************************************************************Customer response
03/27/2024
The response did a good job outlining the scenario as that is what happened however the $1,000 lender credit to offset an $8,000 increase due to misrepresentation over such a long period of time still is unsatisfactory to me and my family. We did close on the property however this was due to necessity and needing a place for my children while also avoiding additional fees from the builder costing me more unexpected costs. However what is not outlined, the other solution to get the cash to close requirement down was to increase my loan amount which also increased the payment being represented to me during the entire process, so it wasn't just the cash to close but also the payment. I'll remind everyone this all took place 1 day before closing after applying in January. I'm not sure what all can be done at this point since the loan has closed.Initial Complaint
05/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I refinanced my house in January 2021. I found out in April 2021 that owning corporation never paid my taxes. I was receiving delinquent notices and when I contacted my escrow company she said that the check was sent to the assessor but was coded wrong and since I paid my taxes myself I would get a refund. I still have not received a refund and no one knows where the check is or if it was returned to owning and they have never sent me a letter or anything about the amount due. I paid **** dollars out of my pocket. Can you please help meBusiness response
05/27/2022
Good afternoon ****************, the complaint received is regarding an account that was purchased by Absolutely Zero, not Guaranteed Rate, and should be sent to them directly for handling. Their email address is payments.team@absolutelyzero.
com .Have a wonderful day!
Initial Complaint
01/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In August of 2021 I did a cash out refinance. First issue is I was charged closing costs which the marketing clearly indicates that I should not have paid.Then, in October I received notification from Chase that my loan had been transferred. I contacted Owning/ Guaranteed Rate who advised my loan had not been transferred. For 2 months, my credit report showed I had a loan with both providers. Now, my loan has been transferred but they did not transfer the correct principle or escrow. The principal is higher and the escrow is lower than what should have transferred. I have been going in circles since November.Business response
02/18/2022
Hello,
Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive nature of the information included, we have emailed our formal response directly to the borrower.
Respectfully,
The Customer Success Team
**********************, Inc.
3940 *************
*******, ** 60613
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.