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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          Bael Wellness

          View full profile
          Location of This Business
          9 Northlake, Irvine, CA 92604-4665
          Email this Business
          BBB File Opened:
          4/15/2020
          Years in Business:
          8
          Business Started:
          6/22/2016
          Business Incorporated:
          6/22/2016
          Type of Entity:
          Corporation
          Alternate Business Name
          • Bael Decor Inc
          Additional Contact Information

          Email Addresses

          Business Categories
          Online Shopping

          Alert

          See What BBB Reports On

          Alert

          In February 2021, BBB investigated Bael Wellness' business practices. This investigation was prompted by consumer complaints and reviews that allege the business fails to fulfill customer orders, respond to consumer inquiries, and honor guarantees.

          BBB reached out to the business requesting the following information be provided to BBB:

          - Details regarding how customers can reach the business if they require assistance (Please provide the most up to date information that consumers may use to reach the business, What is the process for responding to consumers who contact the business?)

          - Details regarding the fulfillment and shipping process of customer orders (How are orders fulfilled before shipment? Does the business have a general time frame for fulfillment? What is the process to notify consumers of their order status?)

          - What process must customers follow to receive the 30 Day Money Back Guarantee? How does the business honor these guarantees?

          Additionally, BBB requested Bael Wellness to modify, substantiate, or discontinue claims on their website that read: "More importantly, it cures back pain and joint pain naturally"; "FDA approved facilities"; "Therapeutic Seat Cushions. Approved by ACA."; and "30 Days Money Back Guarantee". Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.

          BBB's Code of Advertising Section 1 states, advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. Code of Advertising Section 20 states, when using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Code of Advertising Section 30 states, advertisers should ensure that testimonials and endorsement are not misleading and represent the current opinion of the endorser. Code of Advertising Section 34 states, claims relating to performance and results should be backed up by reliable evidence.

          As of February 26, 2021, the business has not responded to BBB’s request.

          Contact Information

          9 Northlake

          Irvine, CA 92604-4665

          Visit Website
          Email this Business
          (855) 707-3268

          Accreditation

          This business is not BBB Accredited

          Years in Business: 8

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Ratings

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.