ComplaintsforSwipeport
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have tried since mid October to cancel my merchant service. I have emailed numerous times, contacted customer support, spoken to agents who have assured me the account is cancelled, however am still getting billed the monthly fee. I called again and after being on hold for 20 minutes was cut off. I called back again and was given a new number for the department which can cancel. I have gone around in circles for months for something that should have taken minutes. I still have not been able to cancel my service.Initial Complaint
02/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am filing a complaint against swipe port, because they have been completely negligent to me as a merchant doing business with my business payouts.In September 2022I joined swipe port to utilize their payment processing services with clover. One month later I was charged an annual fee of approximately $100 when I reached out to my case manager *************************, she informed me that I should not be receiving an annual fee this early. She then proceeded to refund me the approximate $100.A month or two later they informed me that annual fee that had already previously been refunded to my bank account was sent to a collections agency. At this point, I have only been a customer of swipe port for a few months not only did they authorize the refund and sent it back to my bank account, but they took the bill that they refunded me and sent it to collections without any attempt to contact me to try to resolve this.At this point in time, ************************* was my only point of contact. I had reached out to swipe port multiple times to ask questions about my account and nobody was able to give me any answers. They said that ******* was the only one who could help me with my account. However, at some point they have decided to separate from ******* and nobody notified me in anyway at any point that I no longer had a case manager.In November 2022 I had two transactions totaling $169 run through swipe port. And they proceeded to charge me for an annual fee once again so they intercepted the approximate $100 from the payout I was supposed to receive of $169. I have been emailing them and nobody could tell me anything about my account for days until I finally followed up with an email and they told me that they are charging me for the annual fee despite it being only a few months of doing business. I have reached out via email twice and have called more than five times in the past two weeks. They refuse to get back to me. This is urgent as they have my bank account info
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Contact Information
400 Spectrum Center Dr Ste 19-101
Irvine, CA 92618-4934
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.