ComplaintsforTorklaw Accident and Personal Injury Attorneys

• Initial Complaint

  03/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Used you guys for an accident. You canceled payment on a check to the **** so the *** sent a bill for DISHONORED CHECK. They said they would take care of it, and now the *** has canceled my Drivers License. I had to pay $50 for the Dishonored check and I had to pay $45 to get my drivers license reinstated. The check that was canceled by you guys to the *** was done so in September. I have talked to the *** several times and since you guys did the inquiry on my DL its my responsibility since you canceled the check.

  

  Business response

  03/25/2024

  I spoke directly with **************** about the concern. He explained the issue, and we came to a resolution that was satisfactory to him.

  Customer response

  03/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  11/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is *** **** ************* (**** ***************) and I had a personal injury lawsuit in 2016 in which Torklaw represented me. I went through Torklaw and had knee surgery. Upon settlement, everyone was supposed to be paid before I received my portion. A negative account for $3253.48 appeared on my credit report on January 22nd, 2021. ***** ********* and Torkaw are listed as the ones billed. I have reason to believe that Point Anesthesia wasn't paid before the settlement was distributed. I have been trying since January 2021 to have this resolved. It is the only negative account on my credit report and affects my score greatly. The original creditor was Point Anesthesia. I just want the creditor paid or proof that they were paid so that I can submit it to the three credit bureaus to dispute the debt. I spoke with Mayra in January 2021, and was assured that the payment was made and she said that Point Anesthesia would be contacted to remove the debt. I have not heard from anyone since then, my emails aren't being returned, and the debt is still on my credit report.

  

  Business response

  03/13/2024

  Below is a more in-depth timeline, but in summary:
  
  The author of the complaint had been a client of ours following her accident in 2016. Her treatment included a surgery that required anesthesia. The bill for the anesthesia was included in the total hospital bill. Her case settled in 2017 and all bills and lien holders were paid at that time.
  
  In early 2021, the client noticed a **** on her credit report related to the anesthesia and contacted us about it. We reached out to the anesthesia office and informed them that they had billed through the hospital and we had paid it at the time of settlement. We assumed that they had fully resolved the matter at this time.
  
  We heard from the client again at the end of the year. We promptly followed up again with the collections company. However the client also filed a BBB complaint at this time. The matter was fully resolved with confirmation from both the collections company and the client in Nov 2021.
  
  The issue was inaccurate accounting on the part of the ****************** On all occasions that we were contacted, we acted promptly to help resolve. The error(s) were not our fault.
  
  Timeline:
  
  Nov 2017 - This case was settled in 2017 with all bills and lien holders paid.
  
  05/27/2020 - 3 years later (in 2020) we were contacted by Point Anesthesia about an outstanding unpaid balance. When we spoke with them, we informed them that we did not show any outstanding balances owed or any liens. On that call, they confirmed that they did not have a signed lien. There was no further follow-up from them after this conversation.
  
  01/22/2021 - Client contacted us on 01/22/2021 indicating that the anesthesia charge had shown up on her credit report. This was the first time we were made aware of a problem.
  
  01/22/2021 - we contacted the client to tell her we would look into it.
  
  01/22/2021 - we contacted the anesthesia office to resolve. We informed them that we had been charged for anesthesia through the hospital.
  
  02/04/2021 - contacted client to inform that anesthesia had been paid via hospital bill.
  
  11/04/2021 - client contacted us to inform us the credit report still had the errored charge on it.
  
  11/09/2021 - BBB complaint was lodged by client.
  
  11/11/2021 - We reached out to collections company again to get confirmation that they have resolved the error.
  
  11/12/2021 - we contacted the client to inform her that the collections company was going to clear the **** on her credit report.
  
  12/09/2021 - We successfully contacted the client (after multiple attempts). She confirmed that the collection account had been removed from her credit. She stated they removed it within a week. She thanked us, and we let her know if anything else comes up for her to please contact us - She was very thankful!

  Customer response

  03/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has performed the actions in their notes. They were very responsive and had the remark that should never had been on my credit report removed soon after receiving the complaint. I am satisfied with the outcome. 
  
  Regards,
  
  **********************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩