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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Moxie took out money $43 in advance and did it for 3 months. I don't want their service and now they are refusing to give me money for the service that was NOT performed. I said I was willing to pay for the cancellation fee, but they are refusing stating that it's in their company policy to not refund. I asked to show me in the contract, but it is not stated in the contract. They can't site where it is stated in their policy. I would like my $43 x 3 = $129 back and in turn terminate their service. Their communication is poor as they didn't have my correct number on file. I was told that I was going to get call back, but didn't so I had to make the call myself. They do not have hierarchy structure, where they I can't take the issue to another level.
Business response
02/22/2024
We have spoken to the customer and a resolution has been met. There was a misunderstanding in regards to monthly billing and we were able to answer her questions.Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
10/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
After pay the initial $150 start-up fee in Aug. 2022, I have entered into a 12-month service agreement. Since then, I have paid $145 every 3 months (September of 22, Dec. 22, Mar. 23, June of 23, and Sept. 23. 5 quarterly payments. This should cover 15 months: starting Sept. of 2022 to November of 2023. However, they changed the payment plan to monthly and invoiced me $48.34 on Oct. 1, 2023. This amount was automatically paid by my credit card.Customer response
10/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
04/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called to cancel my services as they were not effective. Representative informed me that my account would be cancelled no problem. Months later, I get an email and calls stating that I owed $300 more for early cancellation. That was never told to me upon cancellation or when I signed up. I was specifically informed that there was no set term and I could cancel at any time. Moreover, when called the representative told me it would be substantially cheaper to just finish out the "contract", but refused to allow me to do so. This is a complete racket.ACcount:3395386Business response
01/23/2024
A response has already been submitted in regards to this acct ?Business response
01/24/2024
I don't see any issues on this account and I'm wondering if he was mistaken as to which account he was leaving this complaint for?
The customer completed their original service agreement with us, and even signed up for a second service.
Mentioned that they would be moving and would think about taking the service with them.
The customer had a card on file to process payments and never had an outstanding bill.
No complaints otherwise.Initial Complaint
09/07/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
In the Spring of 2022 I signed a service contract with Moxie Pest Control for insects and rats. In Aug. of ************************************************************* the ********** called Moxie. A serviceman came out and told me that it was a rat, but he couldn't help me because he can't touch the dryer. I asked what I should do. He called the company for advice, but they just said for $100 they would do an inspection to see how the rat got in. They had no advice about what to do about the dead rat in the dryer. I had to pay a lot of money to get the rat removed.I no longer trusted Moxie and called Orange County Vector Control and was advised about the problem and given the name of a reputable company. That company came out and showed me there was only one rat bait station and the size of my property warranted three stations and the one station had not even been baited. I had been paying for rat service and received no service for rats for who knows how long. I also wound up with a rat in my dryer due to Moxie's not honoring their end of the contract, I also had to pay additional money to get the rat removed.When I called and emailed Moxie with this information and since I no longer trusted them I was quitting the service. I was informed that since I was quitting before the contract was up I was going to be charged a cancellation fee of an additional $139. I spoke to a number of people at Moxie including ***** the account manager who kept insisting that I would have to pay the cancellation fee or they would turn me over to collections. I calmly told her they didn't honor their contract obligations by not putting out enough bait traps and not baiting the one trap that was here. She didn't care and eventually hung up on me.Business response
12/12/2022
****** signed up for a general maintenance for pest control. As a courtesy and at no additional cost the salesman included bait boxes on the exterior. With beatbox is less is more as they contain bait- and we certainly dont want to welcome more activity than is already there. The service is only for the exterior of the home, and a separate service needs to be added if we need to do any type of treatment on the interior people. We offered this customer an inspection to figure out where the rodents were coming from. The customer had expectations that our service technician that was at the home for General pest control would be able to move her dryer from the area that she has it Placed in her home - Understandably that It is not part of their general maintenance. Nowhere in her service agreement with us does it mention anything about rodents, again we place the bait box as a courtesy for the exterior. (Again - completely unrelated to activities on the interior of the home)The customer requested to close out the general pest control portion of their service agreement, for which they signed a one-year service plan, and we told her that we just need her to reimburse the balance on the account from the first service. Which is what she is disputing.Initial Complaint
10/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Buyer beware! This company will take your money even after you cancel. I used them for over 2 years due to contractual issues. I then called and cancelled. They tried to sell me at a lower price. I said, "No thanks." They kept begging me but I said, "No." They show up 3 months later without my permission and charge me FULL Price. I call the next day and ask for a refund. They flat out refuse. Said, "tough luck. You never called us back." So not only did I not get the reduced rate I never agreed to, they charged me the full rate. They said, "we are already did the treatment now you can't get your money back." DO NOT USE THIS COMPANY!Business response
10/18/2021
Our customer has called in 3 times over the last six months stating that they really enjoy the service-but wanted to get information about closing the account, each conversation resulted in him keeping the account active. In the terms of the agreement it states that the only thing required to cancel the account is something in writing, which we had not received. We received an email on 10/18. The final service was performed on 10/13. If there is any further information given I will report it asap
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Get a QuoteCustomer Complaints Summary
8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.