Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Pest Control Supplies

BugMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Reviews

This profile includes reviews for BugMD's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BugMD has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BugMD

      104 West Columbine Ave Santa Ana, CA 92707

    • BugMD

      Irvine, CA 92618-4992

    Customer Review Ratings

    3.24/5 stars

    Average of 339 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromTeri C

      Date: 04/29/2025

      1 star
      I bought the Vamoose and it didn't do a single thing for my mice and rat problem I wouldn't recommend it to anybody in fact the scent died down one day after I put them out. Biggest waste of money I've spent this year!!!
    • Review fromJessica M

      Date: 04/22/2025

      1 star
      I was researching the product and trying to find a total for the product after answering "no" on two questions the order was processed and I immediately attempted to cancel the order and continued to for over ********************************************************************************************** transit and was told that I have to pay to send product back and to pay for a return fee when I never actually consented to the purchase was purposely disconnected numerous times only to be sent a passive aggressive e mail detailing all of the days events
    • Review fromRoger E

      Date: 03/10/2025

      1 star
      I first ordered product on February 19. The product never arrived. I called and they claimed to have resent the product on Mar. 6th. I they claimed the product had been shipped and that I would have to wait for the shipment and request an ***. I said again that at this point I just wanted a refund. They said it couldn't be done. I called *** and verified that the product had not been picked up. I asked them to cancel the shipment. *** said it was now canceled. I contacted my bank to contest the payments. They processed my claims and said that if it isn't resolved in five to seven business that my account would be temporarily credited until fully resolved.
    • Review fromRelle P

      Date: 02/11/2025

      1 star

      Relle P

      Date: 02/11/2025

      I canceled this order 4 or 5 times the same day ordered & 3 different ways. It still came & somehow they say i bought a membership or something for $100 or something. It still shipped out to me....I've spent so much time on getting this taken care of. WOW COME ON PEOPLE

      BugMD

      Date: 03/20/2025

      Thank you for your feedback. We're sorry that we've not met your needs. Our records show you were refunded in full on 02/26/25. If you need further assistance, please contact customer support at **********************************
    • Review fromJoyce A

      Date: 02/10/2025

      1 star

      Joyce A

      Date: 02/10/2025

      They never sent my package after they got my credit card information. Then they signed me up for some vip club and charged it on my account 7 days later. So I'm out 127 dollars

      BugMD

      Date: 03/20/2025

      Thank you for your feedback. We're sorry about any confusion on your account. Our records show your order was delivered on 2/19/25. If you are still having any problems with your order, please re-contact BugMD support via email ********************************** or via our website chat widget at ******************************
    • Review fromSherri G

      Date: 02/05/2025

      5 stars
      The BugMDs Terminator is a very effective tool to get your home rid of fleasI highly recommend it!It worked just like it shows on the adds, by the beginning of the 2nd day I had proof it was going to be a successful purchase. The sticky pads were gathering a substantial amount of fleas and I am happy because I no longer have to spray harsh chemicals. Thank you to the inventors of this product for a phenomenal job of creating this for animal lovers
    • Review fromTherese C

      Date: 01/19/2025

      5 stars
      They work! I'm on a subscription so I get them regularly. Since getting them I haven't seen any mice.They smell good so it doesn't bother me or my pets.Try em you'll like em.
    • Review fromTeresa C

      Date: 01/02/2025

      5 stars
      HAPPY BLESSED NEW YEAR!Thank you for this fantastic product! We have 3 cats and in the process of moving out of state. We went through ever corner of our home to make sure no pests were in our home. Also we put it on our fur babies. There is hardly no more scratching from them. The quality of your product is next to none. My husband even commented and said "what is this voodoo that they have done so well!"We just love y'all for creating this outstanding formulation! Thanks again and God Bless!******
    • Review fromsusan g

      Date: 12/09/2024

      1 star

      susan g

      Date: 12/09/2024

      Ordered on November 25 and have not received $70 order yet they say that its late, To holiday was taken out of my bank, the same day, and have not heard anything My name is ***** ******** and I live in *******, **********

      BugMD

      Date: 12/13/2024

      Thank you for your inquiry. Our records show we sent you an email to complete your purchase on 11/25/24 but no payment was made. We will have our customer service team contact you; however, you can always go back to the email and click on the purchase button to complete your order.
    • Review fromBarbie G

      Date: 12/04/2024

      1 star

      Barbie G

      Date: 12/04/2024

      I placed an order November ****** Ad said I will receive item 5-7 business days. Keep check trackings package November 12 shipping label created Whittier,ca November ***** package in **. November ******** still waiting in **. NOVEMBER ***** still in **. December 1 back in ********,**. December 2 now in **********,ca December 3 package back to **? December 4 package comes?. It took 1month for this to come. The shipping company they use is Habit Parcels which have Horrible Review. Now Im sending back for a complete refund and there is a completely different address in ****** to ship to? Be aware

      BugMD

      Date: 12/05/2024

      Thank you for your feedback. We apologize for any confusion around the delivery and return. Please note that one of our warehouse is located in ******, which is why we have you returning your order at that location. We process all BugMD returns from that location.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.