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Find a Location

Fairgrove Property Management has 1 locations, listed below.

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    Business ProfileforFairgrove Property Management

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/15/2023

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers property management services.

    Business Details

    Location of This Business
    2355 Main St STE 120, Irvine, CA 92614
    Years in Business:
    33
    Business Started:
    12/19/1990
    Business Incorporated:
    12/19/1990
    Accredited Since:
    11/15/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Sullivan Properties Inc
    Additional Contact Information

    Fax Numbers

    • (714) 560-9430
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I lived at ************************************************************ for 2 years (6/1/2022 - 5/31/2024). When moving in, I paid the deposit of $1950. Upon moving out, I was initially refunded $1293.67, and when I complained to Fairgrove company about cleaning and painting fee, I was refunded another $50, so $1343.67 in total. However, I do not agree with those charges especially the cleaning one. In the disposition letter I received from Fairgrove, they list $283.33 for paint touch up walls as part of my charges, but the invoice attached was for $950 for painting of the whole apartment. There is no breakdown of costs that show that I should be responsible for $283.33. Secondly, I have been charged $300 for regular cleaning which I believe I shouldnt have because I left the apartment spotless. I did pre-inspection with property manager 2 weeks prior and all items listed on the invoice such as fridge, microwave, blinds, floors, fans, etc. were left clean and in the same condition when I had moved in 2 years ago. The invoice that was provided does not even say that the cleaning was for my apartment. It was issued for ***************, so this cleaning could have been done in any other apartment, not mine. When I complained to Fairgrove about the cleaning fee, I was told it was only a light cleaning for $250 and was refunded extra $50. When I asked for a copy of the receipt for this cleaning, I never got a response and never saw an invoice for $250. The property manager only resent me the old invoice for $300 which does not list my unit. I took care of the apartment when I lived there and I left it in the same condition as I had moved in. Any charges should be documented correctly and I have the right to see all the invoices. Nobody can say that the light cleaning costs $250 (it sounds too expensive), charge me $300, then change to $250 but without showing any proof. I believe those fees should be refunded to me, especially the cleaning one.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sher B

    1 star

    06/27/2024

    The apt. I rented in ******** 10 years ago under ***** Mgt with ******************************* was responsive and cared about renters. Under this company, property managers like to falsely accuse renters; ignore big issues and complaints; are prejudiced, bias and enjoy intimidating renters they don't like with baseless and threatening attorney letters filled with egregious allegations in retaliation.

    Fairgrove Property Management Response

    07/01/2024

    Hi ****, Thank you for sharing your concerns with us. We sincerely apologize for the negative experiences you've encounter. Could you please email us at ************************************** and provide more specific details about the problem you've encountered so we can investigate and resolve them promptly? Our goal is to ensure a positive living experience for all our residents, and we appreciate the opportunity to make things right.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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