ComplaintsforRed Tail Residential

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My room mate and I had moved out of the Renew Ivanhoe apartments in ************ in August of 2023 on the date specified in our lease and had multiple conversations with management letting them know that we would not be renewing our lease (there seemed to be around 6 new management teams throughout the one year we were there). There was an extra month charge from the apartments due to no written notice being on file. We wanted to dispute said charges and about a month later on November 16, 2023 at around 11 am my room mate called and was told there were no outstanding charges. Surprised, I called them as well and was also told there were no outstanding charges. After months of no contact, I am now being called by Red Tail, the parent company, saying that they need to collect on the charges we were previously told were dropped. Very frustrated by all of this.

  Business response

  07/08/2024

  Hello *******,

  We have taken the time to review your BBB complaint, past resident ledger, and questions about final balance. We're extremely sorry for any inconvenience this may have caused you and we're working to resolve it. Due to the amount of time that has passed since your move-out date in 8/2023, we will waive the failure to provide adequate notice fee from your resident ledger and any charges due to Red Tail Residential.

  Should you need any further communication in regards to your previous resident history, please feel free to contact me directly at ******************.

  Thank you,

  ***************************

  Regional Property Manager

  Red Tail Residential

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into ********** on June 1st of ***************************************************************************** On June 4th the noises got so scary I called the police as I thought he was hurting a person. It ends up he just beats his dog and that was what I was hearing. I hear his dog scream regularly and I hear him yell horrible things at it and call it terrible names before slamming something and the dog screaming. This has gone on the entire time I have lived here and I have been so desperate for help. I have reported it over and over and over again to the regional manager, *****************, who always ignores me, and the current property manager *****. I have sent them recordings of what I hear and they just ignore me. Last year in December I told ***** living here was so uncomfortable and the person above me scared me because he knew I had reported him to animal control and the police. He has harassed me. The police told me to record him when he does that and it's so uncomfortable and weird and he yells obscene things at me. ***** told me she would assist me with a process that would allow me to end my lease with no penalty due to circumstance. I told her to send me the information in email and she said she would. She never did. I asked her several more times and each time she said she would send me the information to start the process. I don't know if she was intentally lying, or what was going on. But it has gotten to a point when I am always ignored. It's so frustrating. I have lived in many apartments and I have never seen management act so egregiously. I have reported several things that were ignored for months. There is no on-site manager and the apartment building is so poorly taken care of. Homeless people constantly sleep in the stairwell and there are cameras, but management doesn't know the code to access the cameras. Residents' mail gets stolen constantly and management will do nothing to prevent this or secure the building.

  Business response

  04/24/2024

  Hello, 

  We have communicated with you regarding your needs at ***********. We will continue to address complaints and lease violation as they arise. Should you require any further discussion, we are happy to have those with you outside of this platform. 

   

  Thank you, 

   

  ***********************

  Area Manager

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented an apartment from Red Tail. I broke my lease and moved out Feb 29 2024. The manager said she would let me know if I got my deposit back. I have never heard from her even after emailing and calling weekly. Now I am being charged $2,484.84 and no one seems to be able to provide me with an itemized bill. I was told when I broke the lease that I would be charged $1,575. I have no idea what the extra almost ***** dollars is from. I am concerned I will be sent to collections. I just don't want to pay for something unless I know what I am paying for. I was renting apartment 211 in the ******************************. The manager I was dealing with was named ***********************. My account number at ********************** is ********. **********************'s phone number is: ************ Thank you so much for your help, ********************************************

  Business response

  04/15/2024

  We processed the final deposit accounting after ******************************************** and *************************** broke their lease prior to the natural lease end date which incurred an early termination fee in the amount of $1575.00 which matches the amount detailed in their signed lease agreement. We mailed out the final deposit accounting details to a mailing address provided by *************************** at ******************************************************************************. In this deposit accounting it included an itemized bill along with instructions on how to make payments or set up a payment plan. We will reach out to ******************************************** and *************************** again via email to re-explain their move out charges and subsequent balanced owed to the ******************************. 

• Initial Complaint

  04/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Leasing continues to add charges to my account. I have made many phone calls visit to the office and emails about it; asking for my new lease. Absolutely nothing is resolved and no new lease, continuing to add more charges of a month to month fee of 400. A garage fee, but I dont have a garage-75 dollars. I have been patient enough- 30 days.

  Business response

  04/04/2024

  Hello *****,

   

  We're in receipt of your complaint and have taken the time to follow up with the on-site property management team to address your concerns on your ledger. Our on-site team has taken the time to update your ledger for ancillary unapplicable charges as well as countersign your renewal agreement. We hope you enjoy your renewal tenancy with ** at ******************** and hope to serve you again for another year. Our on-site team has reached out by phone to confirm any future needs you may have. You may contact them directly at ************ or ******************** <******************************>. We greatly appreciate you as a resident.

   

  Thank you,

  Red Tail Residential

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On March 22, 2024 I was informed I owe Redtail $565.92 On CAM fees, which I already pay this every Month(matter fact I paid my March statement if full). This is the same story every time with this company they always come up with fees that make no sense and every few months we have a new property manager and can not explain what the fees are for. This company know we need to work that is why we end up always paying, buy enough is enough! I need them to fix my account to what it should be and stop coming up with fees.

• Initial Complaint

  03/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently lost my job in February 2023, I sent an email to the Property Manager at ***************** asking if the buy out we could possibly be waived with a 60-day notice. A week later I had to reach out to see if there was any resolution or response and I was told that the area manager said no. The property manager then advised me to find someone to take over my lease and I could then do a roommate addendum and sign off the lease. I was advised not post my unit on Craigs list because the corporate office would see the add and that maybe post on other sites. Fast forward to March, I found someone who was interested in my apartment. I called the property manager to advise and she said wait you can have them just apply since you found someone to take your apartment and that would waive the buy out fee. I was fine with that, and then she advised that she would need to call her area manager to see how to proceed. A day goes by and I hear nothing from the property manager, I was then advised that the area manager was not going allow this because they knew I was moving. The property manager then had a regional manager call me who was extremely rude about the situation. I was advised by your employee that if I found someone that could pass the background and credit check that this would be the only way out of the extremely high buy out fee, I want this honored. I have all the documentation and if this does not get honored, I will have to look into handling this legally with the courts.

  Business response

  03/18/2024

  *************************

   

  Hello,

   

  I contacted the resident today, which is the first time I have had any contact with *****. I explained to him that he can move out on 4/2 and turn in his keys and that he will be obligated to pay ******* rent which is due on April 1st. I also explained to him that we do not allow subletting and if he wanted to add a roommate, he would still remain on the lease. This was told to him previously by our staff. He still wants to move, so I also let him know he will be charged for turning the unit and a portion of our monthly advertising fees to relet the apartment. Additionally, he will have to pay back his special that he received when he moved in. He stated he fully understands and thanked me for the call.

• Initial Complaint

  02/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've lived at my current residence since January 20, 2018. I am a senior born with a physical disability & severe lung/heart condition. It is required I live in a non-smoking/drug free environment. That was the case until Red Tail Residential took over and won't enforce their own policies listed in our lease. This led to smoking violators to do whatever they want since management wasn't doing anything to address the situation. Usually the only time I would become exposed to Marijuana or cigarette secondhand smoking is in the elevators or common areas. Nothing had directly affected me/my unit until 2-26-23. In Jan '23 I re-signed for the next year term. Within 3 weeks afterwards management moved in a chain smoke directly below me which severely affected my breathing. Was coughing up blood at one point which led to the tearing of the lining in my esophagus. For 45 days straight emails and phone calls were sent to the property manager to report the issues which were ignored repeatedly. 4-10-23 an injury attorney was hired to assist in seeking legal action for their breach of ************* health risks regarding the nonsmoking policy. Nothing was done to the person below me. At one point the owner's insurance person offered a transfer to another unit. WHERE? The entire bldg is 98% in violation. Only had the one below me as a problem, transferring units put me at risk of being surrounded by all other smoking violators. I declined & still insisted they address the offender. They NEVER did, that tenant STILL lives here! 11-1-23 a settlement offer was sent. 11-20-23 their response was to serve me a 60 day non renewal notice(lease ended 1-31-24).I was informed by the ***************************** "Given the timing of notice you received upon exercising your legal civil rights it is quite clear to this office, Red Tail Residential has engaged in the violation of the 'Landlord Retaliatory Eviction Act ILCS765/720/1. This action is strictly illegal in the state of ********."

  Business response

  02/26/2024

  Hello *************************,

   

  We value your feedback and appreciate your time in taking the time to contact our business. We'd like to resolve your issues and assist with your residency as much as possible. If you should have addressable concerns related to the enjoyment of your residency, we can assist with, please contact our office at ************, mail to: *********************** We'd be happy to continue to address any resident work orders. 

  In regard to your comments relating to the upcoming lease expiration of your lease and your ongoing legal proceedings and claims against our business, we encourage you to have your lawyer contact our legal console so can proceed accordingly.

  Thank you,

  Red Tail Residential

  Customer response

  02/26/2024

  Nothing in their response has anything to do with my concerns. My lease isn't coming up for expiration. It expired I January. Following an injury claim originally made in April 2023 to Red Tail Residential/************, in November 1, 2023 settlement offer was sent to Red Tail, which they refused and offered WAY lower which I declined and ultimately dropped the claim against Red Tail/************. As a response from them on November 20, 2923 was served a 60 day notice of them not going to renew my lease for 2024- 2025 term. I have been a resident at that building since January 20, 2018. NEVER been late, NEVER short on rent, follows ALL rules and policies (even sent the renters insurance as they requested last week. According to ** ************************** given the timing of the 60 day notice in November following the settlement offer sent to them and there were no other valid reasoning for the non-lease renewal, Red Tail Residential/************ had in fact violated the ******** "Landlord Retaliatory Eviction Act: ILCS  765/720.1 I was further informed that this action could result in the ************************* to get involved with this violation. I am currently waiting to hear back from Mr ************ office. 

  Business response

  02/27/2024

  Hello *****,

   

  We understand your concerns and ready and willing to assist with any residential needs at may impact your tenancy at ************. Due to the legal proceedings currently underway, we ask that you have your attorney contact our offices at *********************** so we can best direct your claims. 

   

  Thank you,

   

  Red Tail Residential

  Customer response

  03/18/2024

  Not sure where Red Tail Residential is getting their false information that we are in legal proceedings or whatever against them. The INJURY Claim I brought against them in APRIL ************************* December 2023. I have recently had a CONSULTATION with a law firm regarding the notices I received and what my legal rights are. That's it! 

  State Representative *********************** referred me to speak to someone from the ***************************. Which I of course did. The attorney whom I had a consultation with advised that as long as I remain a current resident at ReNew no action from their law firm would need to take place at this time. 

  They  further advised that what the ************************* had already previously told me is also the way they are viewing the 60 day non-renewal notice I received given the timing for which it was issued, my length of tenancy since moving in January 2018, no record of ever missed any rent payments (have bank statements to prove it from January 2018 -present) and no record of any other such violation within the lease previously served to me (************* stamped prior to November 2023), the law firm would have grounds to argue that Red Tail has in fact violated the "Landlord Retaliatory Eviction Act" (IL 765/720.001), violated my civil and/or human rights and possibly ADA **********

  Again, as long as I currently reside at ************ and continue paying rent within the required day of the month rent is due the attorney I spoke to made it clear the firm won't interfere...FOR NOW! 

  HOWEVER, the attorney further advised me during my consultation that IF and ONLY IF, Red Tail does in fact make the move to block me from paying rent or evict me through the ******************* Court rather than issue a renewal then that same law firm wants me to contact them IMMEDIATELY "to intervene on your *****f."

  So far I have NOT received any sort of communication from Red Tail Residential OR ************ Apts to advise of a renewal.  

• Initial Complaint

  01/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Pre trial hearing negotiations Credit my resident portal 500$ Late fees from September to Dec ***************************************************************** to pay electronically We have a pre trial court date the 30th The judge will let us have mediation before rendering a ruling.I have filed and injunction against you. please add my email to the property so I may log into the resident portal for electronic payment. I am following police instructions to seek civil resolution and pay only my electronic payment system. Thank you.

  Business response

  01/18/2024

  Hi ******************,

  A member of our team will be in touch with you soon and will be happy to guide you through the process of logging into your ResidentPortal account so you can make a payment.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I lost my job in September and aware of the flat late fee per my lease , any other fee is not in the lease, As I was waiting on an agency to help me for November rent , the apartment manager was aware of every day in regards to the past due rent, I recieved a late fee every day until the amount reached 250, the final amount was ****, I was told by her in her office . The check came early December, in which I was informed via email the check amount was received and I had no balance . I made the payment for rent only 12/5 ,via email from apartment manager, I was told I could make solely the rent , and as long as the utility bill isnt over 200, I could make my utility payment on that Friday, I asked if I could do this via email to not get a late fee, in the same email, she stated I wouldnt get an late fee and it rent was drafted 12/5, deducted 12/6. I saw my utility my bill of 126 sent from conservice via email and I wrote her to take it out Friday , as that was my amount due. I was told yesterday my balance is **** due to getting late fees and nis fee, I should have not got any fees, 227 was drafted out of my account and I never knew that was the amount, why was I billed that? and my bill was 126 at the time? I was never informed in December that this happened, not until next month in January It was returned due to me not having that amount of money. I only had 126 for the bill, yet I was slammed with fees. She is only stated the rent and utility could not be split up and paid separately, as I have record and proof of her saying this and collecting several payments this way. I was illegally charged a late fees and nis return fee for no reason, when I was never informed a different amount other than what the utility bill showed to be deducted out of my account. How can someone live here, if it is constant fees, I cannot afford this extremely monthly amount without hidden fees.

• Initial Complaint

  12/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  emails falls under *** jurisdiction The portal needs to be available to my account in order to pay rent. It is illegal to retaliate for reporting to BBB, HUD, Police; postal law enforcement and filing an injunction for Tort and neglect Your company is digging yourself in deeper and deeper These complaints will be added to the pre trial court hearing. Hope we may come to an agreement in court. CC for 50k with jury trial enhancement for Villa Del Lago LLC (property owner)SC for 8k Redtail residential DBA The Social ? Upgrade Period: December 21st to December 28th. We are past the 28th.This is the second upgrade of the system in 30 days. Why? ? I am an American with a hidden physical disability seeking remedy from stonewalling, gaslighting, fake participation and gross task avoidance in the proper venue. I am an American with a hidden physical disability seeking remedy from gross technical errors and reoccurring website malfunction in the proper venue.This is causing a financial loss to my business - seeking remedy for the loss of business. Based on a preponderance of the evidence, I am an American with a hidden physical disability [impacting hearing/vision] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an American with a hidden physical disability seeking remedy from the undignified treatment of a person coping with a disability in the proper venue.I am an American with a hidden physical disability seeking remedy from retaliation; conspiracy to commit retaliation; retaliation for reporting to ***; BBB in the proper venue.TPD says make electronic payments to avoid your company defrauding the Leon county court with false claims of unpaid rent if submitted by check or money order. This is common practice in the capital with slum lords like yourselves they said. I have been a target of this fraud in the past.

  Business response

  01/02/2024

  Hi ******,

  You can submit your payment through your Resident Portal, which can be accessed at ***************************************************** app/home.

  Regarding your requests for remedy and accommodations, our Property Manager would be **************** potential accommodations and can be reached at ********************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩