Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Western National Property Management has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWestern National Property Management

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/13/2018

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers property management services.

    Business Details

    Location of This Business
    8 Executive Cir, Irvine, CA 92614-6746
    Years in Business:
    43
    Business Started:
    3/2/1981
    Business Incorporated:
    3/2/1981
    Accredited Since:
    8/13/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    1061
    Alternate Business Name
    • Western National Securities
    Business Management
    • Mr. Michael Hayde, President
    • Mr. Steve Donohue, Manager
    • Mr. Scott Reinert, Manager
    • Ms. Diane Pugh, Manager
    • Ms. Cindy Shepardson, Manager
    • Ms. Jayna Van Den Einde, Manager
    • Ms. Darlene Norton, Manager
    • Mr. Michael Brown, Manager
    • Ms. Laura Khouri, President
    • Mr. Scott Wickman, Regional Vice President
    Contact Information

    Principal

    • Mr. Michael Hayde, President
    • Ms. Laura Khouri, President

    Customer Contact

    • Mr. Scott Wickman, Regional Vice President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This complaint is about the ************************************** Homes in ************, **********. The community manager is ********************* and his assistant *************************. Our lease contract ends on March 6th 2024. We left the apartment on March 4th and gave back the keys to the manager. The manager said that we still need to pay another 30 days ($3,265.00 or more) because he said that we did not give a 30 day written notice. But we called and left a message in advance to let them know that we are not going to renew our lease. Kindly help us, so that this would not happen to other tenants. ********************* and ************************* business practice is to get as much money as they can.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessie

    1 star

    04/21/2024

    This company handles an apartment, called Raintree in ****, which I just moved into in less than a month. The place is infested with roaches. The ************** came to bomb this last Friday and it is still infested with roaches. It is inhabitable living conditions, especially when I have two small children here. I have requested for them to come bomb the roaches again one week later, and I would also like to break my lease and they are not helping me. Section 21 under repairs that it is a landlords job to provide habitable living conditions, and that includes bagging fast station being here less than 30 days I have found at least 20 roaches I want out of my lease and I need help do not move to this apartment. It is infested.

    Western National Property Management Response

    04/24/2024

    The apartment is not infested with roaches and has no roaches at all which was confirmed by a third-party pest control company.   The property management company offers free complimentary pest control service for all of its residents. 

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.