ComplaintsforSetSchedule

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They took ******* from my credit card and I did not authorize it, They took it on 5-24-24 and I am inactive as an agent.I have tried all ways possible to get hold of them without response, I want my refund done within 5 days.This company does not have that right to assume I wanted to go with their referral service again!

  Business response

  07/08/2024

  Hi *****,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We reviewed your account and invoice you signed last 05/23/2023. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.
  
  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  
  Our system shows that your cancellation request was received on 07/3/2024 and has been processed by our billing team. Your premium account is set to expire on 05/24/2025. After this date, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

  Customer response

  07/11/2024

  I told you I am inactive and did not  authorize the amount of ******* you put on my credit card.

  I want a full refund!

   

  ***********************

  ************

  Business response

  07/11/2024

  Hi *****,
  
  We are sorry you had to reach out again regarding the same issue.
  
  The invoice you signed dated May 23, 2023 provided the process on how to discontinue the auto-renewal of the membership. This also states that cancellations must be received thirty (30) days prior to termination of the Membership term. Upon reviewing your account, we have noted that your cancellation request was only received on 07/03/2024.
  
  Based on your account notes, an Agent Success Consultant was able to connect with you last 07/03/2024 and tried to discuss a resolution but the call has been disconnected on your end.
  
  If you wish to discuss your account further, please feel free to reach out to us at ********************************** or ************.
  
  If you need any other assistance in the meantime, below is a link to our Help Center:
  *******************************************************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/22/24 I entered into an agreement with SetSchedule to provide leads for real estate transactions. The phone call solicitations I recieved from the territory manager ************************************ described the leads as warm transfers via phone call connections. This is what I am accostom to as I am a part of the ************************** program and infact she even mentioned that ****** was one of thier paticipating partners. I could basically get Zillow plus more which is exactly what I am looking for. I attended the basic training on 2/27/24 during which the trainer had us all add two phone numbers to our contacts to make sure we never missed a call. ************** and ************** where the two numbers provided that they said we would recieve calls from with customers looking to buy or sell real estate in our area. This is exactly how Zillow does it so I was once again not feeling like it was too good to be true or anything like that. Since signing up and paying my dues I have only been able to get leads through the referral radar system and those have generated zero contacts. The leads have all been fake from as far as I can tell.I have to had a single phone call from the numbers that I was told I would recieve phone calls from. I have not had a single warm lead passed over to me like I was sold on. Only once did I get a text that said "CONNECT NOW! A buyer looking in ***** is on a CALL - join them here!" I clicked the link and I waited in an empty video chat for 15 minutes. When I brought up my complait, the territory manager mentioned that I had never had my meeting with my account manager and she was going to get that scheduled. That was on June 10th and I didn't get any follow up last week. This is a scam.

  Business response

  06/25/2024

  Hi *****,
  
  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
  
  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences.
  
  Since your start date, you've accepted 10 out of 100 opportunities from your package. By exploring the referral radar, you can significantly increase your chances of finding homeowners that could be your next closed transaction.
  
  You can also reach out to your Agent Success Consultant to discuss how to archive leads that didnt pan out for you, how to get your lead allotment replenished and how to make the most of your membership. If you do not know who your agent success consultant is, please feel free to email us at ********************************** and we would be happy to connect you with the correct department.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step of how to do things within the app.
  *******************************************************

• Initial Complaint

  06/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The comapny renewed my contract when I did not want to renew. They did not send out any notice of renewal and I send emails to their agents that I did not want to renew because their service did not work. I honored my contract of the first year. I did not close any leads so I owe them nothing in the area. I just want to me made whole and my credit card removed from their system. They do not allow me access to that. I am not the firest person to have issues with them and I have to admit I should have researced them better. That part is on me. I have click the non renewal button as instructed to and it is still pending. I also did it before the renewal and it was turn back to to renew.. This is company does work well in area, I can not sat how it works in others,

  Business response

  06/11/2024

  Hi ******,
  
  Thank you for sharing your experience with us. We're so sorry that your experience with us fell short of expectations.
  
  We reviewed your account and invoice you signed last 05/03/2023. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.
  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  
  Your cancellation request was received on 05/06/2024 and has been processed by our Billing team. Your premium account is set to expire on 5/3/2025. After this date, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  

• Initial Complaint

  06/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Set schedule is a complete SCAM stay away from this company. YOU HAVE BEEN WARNED. Set schedule rep ************************** if that's even his real name sold me real estate leads on 23 May 2024. Today is June 4th 2024 and I haven't received one single lead from set schedule. I finally got in touch with ***** after calling his phone 100 times and I told him to cancel my subscription he said that he could do that but I would not get a refund due to the contract I signed but they haven't provided a single lead to me but your hiding behind a contract. how can you use the contract as a loop hole when you haven't done what you said you would do in the contract. Its crazy. Once they get you to sign the contract and get your money. Your screwed. Their app don't work, theres no customer service to call and the ******************** staff / reps aren't answering your calls anymore. Luckily for me I notified **************** in a timely manner and **************** has refunded my $998. Good luck out there stay away from this company they are crooks.

  Business response

  06/07/2024

  Hi *******,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We're so sorry that your experience with us fell short of expectations. We have reviewed this and see that there is a steady lead generation in your area. We encourage our agents to expand their center points as well as utilize multiple center points. If you have not done so already, please follow the link below:
  ********************************************************************************************************************************
  ************************************************************************************************************************************
  
  You can also reach out to one of our Agent Success Consultants to discuss best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  SetSchedule is guilty of stealing money from real estate professionals and is a scam. I am disputing the payment of $1497.00 to SetSchedule for 12 months of worthless service beginning 4/24/2023 and ending 4/23/2024 because they promised to deliver real estate leads *************** Records') to me and what they provided was 100% junk. They provided names and phone numbers as follows: Bogus/invalid phone number such as ************ Someone who already purchased real estate Someone whose budget is too low to afford to buy real estate Someone who asks to be removed from the database Someone unwilling to speak on the phone Someone who is a teenager or prankster Please assist with this situation. This type of business practice should not be allowed. Thank you very much.

  Business response

  05/28/2024

  Hi *****************,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
  
  We understand that internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
  ********************************************************************************************************************************************************************************
  
  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. If you wish to discuss your account further, please send an email to ********************************** and we'll have one of our associates reach out to you.

  Customer response

  05/28/2024

  All they did was say they were sorry I didnt have success with their supposed system. They claim they have partners who attempt to provide sales leads. They failed to provide any viable lead in 12 months and 100 leads. That is unacceptable under any circumstances. I request a refund.

  Business response

  05/30/2024

  Hi *****************,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We do not issue a refund because the Annual Membership that was purchased thru signed docu-signed invoice dated 04/24/2023 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.
  
  Upon reviewing your account, we have noted that you received services from SetSchedule and have taken advantage of the SetSchedule product. Since your start date, you've accepted 99 out of 100 opportunities from your package. SetSchedule sent a mix of buyer and seller leads, as agreed to in your contract. It is our regret that the leads did not prosper into successful listings.
  
  We have received your cancellation request and as of 4/24/2024 your account is now a Starter account. If you have other questions you can reach out to us at *********************************** If you need any other assistance in the meantime, below is a link to our Help Center:
  *******************************************************
  

  Customer response

  06/05/2024

  This company is a scam. They provide nothing of value. Zero. They should not be allowed to continue doing business this way. I will be seeking legal action against them if I do not receive a favorable reply. 

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  ******** has paid for leads and Company has failed to provide leads for almost 3 months. ******** has reached out on several ocassions by telephone and email to attempt to contact, and no return correspondance has been attempted by Company. In fact, Company has a pattern of ignoring client!

  Business response

  05/23/2024

  Hi *****,
  
  We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. We hope you will give us an opportunity to resolve the issue.
  
  To further discuss this we transferred your concern to one of our Agent Success Consultants who will reach out to you as soon as possible. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

  Customer response

  05/23/2024

  this is your typical response, which in turns no one contacts me. Have a manager contact me.

  Business response

  05/28/2024

  Hi *****,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  Upon checking your account, we have noted that one of our Agent Success Consultants already reached out and spoke to you last May 23, 2024. If you wish to discuss your account further, please contact your dedicated agent success consultant or you can send us an email at ********************************** and we would be happy to connect you with the correct department.

  Again, we truly apologize for the inconvenience. We look forward to hearing from you and earning you back your business.

  Customer response

  05/29/2024

  Your agent reached out to me and promised to provide his contact information by email, but typical of your company, failed to follow through.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The transaction took place May 14, 2024, I paid for a lead system for my *********** Business.Since then nothing has worked and I am not able to get anyone on the phone.

  Business response

  05/21/2024

  Hi ******,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  Upon reviewing your account, it shows that your Agent Success Consultant sent an email with a Calendly link to help you with account optimization. Please check your email and schedule a time that works for you to discuss. They would also assist you with any pending issues you might have. You can also send an email to ********************************** so we can have one of our advocates assist you.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sat through a call with their salesman, who talked at length at the number and quality of leads we would be receiving from them. They mentioned lots of other teams having success with them, so we decided to give it a shot. Their model was $5,000 for hundreds of leads, plus we pay them a 20% referral fee if we closed them. He encouraged us to sign up for a bunch of credits, and I think overall we ended up with around 1000-1500. After we signed up, we found that there were maybe 5-10 leads per month, and almost none of them were in our areas of business (where they said they would be), nor did most even have correct information or working phone #'s / emails. They had fake and artificial transaction volumes on there, and the few we did get ahold of hadn't been looking to do anything real estate related in years. Completely lied about their service, what it offered, and then were completely unhelpful to try to help us make it better.The salesman also told us they offered a money back guarantee if we weren't satisfied - and they would not honor that information. They hide a master contract inside of their contract they have you sign so you don't see the awful terms of service. Then they also renew your service without telling you, and state you have to give them 30 days notice before the billing period renews. Not only that, but they increased the price of their service an extra ***** dollars without any warning.

  Business response

  05/16/2024

  Hi ****,
  
  We understand that internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners). *******************************************************************************************************************************************************************************
  
  We have reviewed your account and the invoice for your membership which was signed on 10/28/2022. Both Master Subscription Agreement and the docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term. Since we have not received a cancellation request 30 days prior to the membership's anniversary date, your account has been renewed with the same membership fee reflected on your invoice. As per the signed invoice:
  
  "You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  
  Your cancellation request has been received yesterday (15 May 2024) and was processed by our billing team. Your premium account is set to expire on 10/30/2024. After this date, your account will be a starter account.
  
  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didnt pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!

  Customer response

  05/16/2024

  You guys advertised that your services would provide live connections as well as enough leads for us to use our credits, and you guys have not even come close to those promises. It's one thing to struggle to hit a goal, it's another to take all of the money, completely miss that goal (achieving not even 10%), and then still take the money and lock your client in to another year long commitment. When someone promises services and then refuses to deliver on those promises, that constitutes fraud, and trying to hide behind a sneakily inserted master contract does not make it okay. If you didn't understand the Tulsa market, or couldn't deliver in this area, that's understandable, but charging us for not being able to deliver is not and we deserve at least a partial refund. 

  Business response

  05/20/2024

  Hi ****,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We have reviewed this and see that there is a steady lead generation in your area. We encourage our agents to expand their center points as well as utilize multiple center points. If you have not done so already, please follow the links below:
  ********************************************************************************************************************************
  ************************************************************************************************************************************
  
  Your account also shows that your team received services from SetSchedule and has taken advantage of the SetSchedule product, accepting a lead up to 5/19/2024. SetSchedule has sent and will continue to send a mix of buyer and seller leads during your term.

  Regarding the renewal, SetSchedule did not receive a signed Cancellation form for your account prior to it's anniversary date which makes the account active and subject for renewal. We only received a cancellation request last 15 May ********************* the Master Subscription Agreement, "Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  
  To help you optimize your membership please reach out to your Agent Success Consultant. They would also assist you with any pending issues you might have or you can send an email to ********************************** so we can have one of our advocates assist you.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

  
  

  Customer response

  05/23/2024

  We did email that we were very unhappy with the product a few months after being a part of your program, and no one reached out or responded to us at that time to address our concerns. It was never made clear to us by anyone that we need to cancel through the crm a month before the renewal and we would be billed.

   

  We couldn't be more unsatisfied with this product. You guys get a 20% referral fee for any closed deals, we would be happy to be paying you if the leads were producing any results or were any decent leads at all. Our center points have been set correctly since day one, and out of over a hundred different leads that have come through most have been incorrect information, frustrated that we reached out, or not anywhere near being able to do something in real estate. It's be strange, because the moment we say we are unhappy, suddenly more junk numbers show up, and that's what we have looked at and accepted leads again to see if we had made a mistake or were wrong in the beginning. 

   

  After failing to fulfill your promises and deliver your service, the least you guys could do is cancel our account and give us a prorated refund, if not refund us the entire year.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/4/2024- texted me offering me "referrals". I had a conversation with the representative that I would receive a "live transfer" 3-5 times/week. I agreed to these terms. I have not received a single live transfer. They also have me set up for ********, when I made it very clear I live in and am licensed in ****. They told me via email to change my settings. They should have set me up correctly to begin with! I gave them a list of cities I would like leads from. None of those included ********! I have also had health issues and have been unable to practice real estate. Mostly due to the constant predatory salesman who contact me trying to sell me fraudulent services! I am financially going under and my anxiety levels have skyrocketed and I can't deal with any of it anymore. I had a relapse of my multiple sclerosis and have not been doing well.

  Business response

  05/03/2024

  Hi *****,
  
  We appreciate you sharing your feedback with us, and we extend our deepest apologies for the issues you've encountered. At SetSchedule, we are constantly striving to enhance the quality of our product and deliver exceptional service to our users.
  
  For a better understanding of the various opportunities we offer, please refer to the following link:
  *************************************************************************************************************************
  
  We have also reviewed your account and we have noted that one of our Agent Success Consultants reached out to you via email to assist you with your concerns. Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. Please check your email and schedule a time that works best for you to connect.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a call from a rep at Set Schedule who I felt pushed and coerced me into buying their product. For all of the documents they had me sign, I was not given any time to read or review these documents as I was told to just sign while on the phone. Feeling pressured I complied, and after getting off the phone tried to cancel my membership, to which they refused. The same day I went to my credit card company to dispute the charge. It appeared that one of the documents I was blindly lead to sign was waiving my right to receive a refund. I feel that this is not only poor business practice but unethical as well.

  Business response

  05/01/2024

  Hi ******,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
  
  Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

  Customer response

  05/06/2024

  When I connected with Reps from Set Schedule they said the same thing, just keep with our program. My issue is the nature of which I felt pushed into the program and wasn't openly guided through the details as opposed to rushed through them and don't mind the fine print, which is the nature of what happened. I was not informed that the program was non refundable or explained the documents I was instructed to Docusign while on the phone, just that I needed to sign them and keep going. I didn't have an opportunity I felt to make a weighed decision, so when I got off the phone I tried to undo the rushed process, to which I was essentially told 'too late'.

   

  Business response

  05/07/2024

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Your additional information is appreciated. We will be conducting further investigation regarding your issue.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************
  

  Customer response

  05/08/2024

  The response from the business asked for 'Additional information' please feel free to forward my messages explaining my concerns to the BBB to Set Schedule. I felt pushed and unethically guided to signing documents without proper opportunity to read or understand the contents while on the phone with a Set Schedule representative. They were pushy and I felt I couldn't make a weighed decision while on the phone. When I went to cancel that same day once no longer on the phone, I was denied by Set Schedule, Requested a refund and denied, and am here with the BBB wanting a business to honor it's customers' satisfaction or lack there of when coerced into signing an agreement with a company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩