Business ProfileforNational Student Loans

I have yet to receive my osap money it has been months . I am a studnt ani do not work , this has affected my way of living because I am unable to pay for rent or has to get me to school . Every time I call they never are able to give me a response that will help . Or one day they will say something and next time I call its a completely different rponse . And honestly the workers show a great lack of compassion . For example they told j need to update my baking information, great I did that and sent them all the info . I called last week September 16 and they told me next week Friday you will have your money . I call Thursday September 21st and they told me they havent yet processed it . I asked why since you have the information. They honestly just told me i dont know . But when it gets process its a week process untill you get your money . HOW FRUSTRATING IS IT AS A STUDENT WHO DOESNT HAVE INCOME TO HERE A PROGRAM THAT IS MEANT TO HELP STUDENTS DELAY YOUR SOURCE OF INCOME ITS BEEN 2 months now !!!! How am I going to drive to school or pay rent or get groceries ????? And again the workers show no sense of urgency or compassion . I wish the national student loans left osap alone like how it was before because osap was way better and communicating with students and updating students and getting students they funds on a timely bases . But national students loans department could care less .