Business ProfileforStudent Aid Group

On December 7, 2022, BBB investigated the Student Aid Group’s business practices. This investigation was prompted by the nature of consumer inquiries received by BBB. Customers alleged through their reports to BBB that the business may solicit consumers to enroll in a student loan forgiveness plan and state that they work with the Department of Education to eliminate the debt; the business fails to honor payment agreements. Some consumers also reported that the business is unresponsive to phone calls and email inquiries.

On December 7, 2022, BBB sent an email to Student Aid Group asking the business to provide the following:
- Provide proof of affiliation with the Department of Education;
- Details regarding how customers can reach the business if they require assistance, and what is the process for responding to consumers who contact the business;
- Sample copies of all agreements consumers have to sign throughout the process, as well as payment schedule;

Through an investigation, BBB also attempted to contact the business by phone however the number is no longer in service. The business website has also been inactivated.

As of December 12, 2022, the business has not responded to BBB's request.

Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to contact the Department of Financial Protection and Innovation.