ComplaintsforVonZipper USA
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I I purchased glasses from Von zipper. They worked great until the frame started cracking, flaking and becoming unusable. I attempted to receive a new frame from Von zipper who indicated that they were under new ownership and would not honor the warranty.Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchase info Order Number: ********* Order Date: 08/26/21 @19:45pm Your Warranty Claim Information:Claim Number:403757 Claim Date:2/5/2024 2:24:42 PM PST Name:*********************** Shipping info ************************** Weight: 0 lb 3.80 oz Estimated Delivery Date Sat 02/10/2024 Tracking #: 9500 1162 1253 4039 1921 95 Insurance Up to $100.00 included Sunglasses lenses had a defect, sent back for warranty repair or replacement and the company has not contacted me. I have sent three follow up emails on 3/3/2024, 3/11/2024, and 3/18/2024, and I have yet to hear anything. I attempted to call but all the phone numbers that I was able to find are not working.Thank you for your assistance.Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased glasses online. Vonzipper offers a 30 day guarantee return policy. Ive emailed numerous times with no response. All phone #s online are either disconnected or a recordings comes on which says their phone system is under maintenance and to email any questions. I simply want to return my sunglasses. Id appreciate any assistance you can offer Thank you,***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.