Business ProfileforGuardian Tax

I'm ***************************** I was a customer with Guardian Tax until today July 30th 2024. On Friday July 26th 2024 i was called by a representative of the company named ******. she called regarding my payment that was due and i told her unfortunately due to my household and family being impacted by hurricane ***** a week in a half prior to my payment date that i would have to reschedule my payment for August 9th. she agreed and when i hung up she charged my card for $135.42 even though we agreed on the new date. The funds were all i had left to get into a hotel. When i called my agent 2 *********************** i was told that i could not have my money refunded even though nothing was ever put on auto pay or authorized by me. I have only missed 1 payment before and in doing so my card was charged twice by 2 *********************** in which was not authorized. All the company's phone calls are monitored and recorded. When i spoke to him about that situation and told him we agreed on 1 payment not two to catch up he refunded the extra payment saying it was a mistake on his end. Now in this current situation due to the hurricane when i asked him about refunding my $135.42 on Friday July 26th i was told he could not at first because i signed a contract. i let him no my card was never set up on auto pay and i never authorized any payment. I even explained to him that me and the representative set up a new payment date due to the hurricane leaving me homeless. He told me my money would be refunded in 2 business days and also made me reply with a text saying it wont happen again which i have saved. when i checked with my bank the next day i was told no refund was ever put into place so i would have to dispute the charge. In doing so when i reached out Monday 7/30 2024 to 2 *********************** about my money he told me i would not get a refund since i disputed the charge and the company canceled my policy immediately. I am very upset that a company would do an individual like this especially after a hurricane!