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          YouMail Inc has 1 locations, listed below.

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            Business ProfileYouMail Inc

            Telecommunications

            Contact Information

            43 Corporate Park #200

            Irvine, CA 92606

            Visit Website
            (800) 374-0013

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business  offers a variety of telecommunication services including spam call blocking, call answering, and second phone line services.

            Business Details

            Location of This Business
            43 Corporate Park #200, Irvine, CA 92606
            Years in Business:
            17
            Business Started:
            12/28/2006
            Business Incorporated:
            12/28/2006
            Type of Entity:
            Corporation
            Business Management
            • Mr. Alex Quilici, Chief Executive Office
            Contact Information

            Principal

            • Mr. Alex Quilici, Chief Executive Office

            Customer Contact

            • Mr. Alex Quilici, Chief Executive Office
            Read More Business Details and See Alerts

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            July 2024, YouMail Inc continues to send me emails. I have begged, begged and begged and pleaded with YouMail Inc to stop emailing me. I have sent a complaint to ********************* of ************** of the ******** General. This company sends me email every day. I have asked repeatedly for this company YouMail Inc to stop YouMail Inc will not stop. I will continue to send official complaints to the Government until this company Youmail stops sending emails to me. I ask that YouMail Inc please stop sending me emails.
            Read More
            Read 21 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mark L

            09/28/2023

            BEWARE!!!!This comanies product is decent. I used it for several years and it was pretty good / okay. Finally logged into stop my auto-renewal because I want to look at other option.Well in doing that, I realized that every single time my subscription renewed it went up by about $20. My first year was $120 my last year was $180 with no changes to my plan. Fine, whatever.I then went to try and remove my auto-renew and couldn't find an option, so I decided to cancel my plan. Well if you cancel your plan your service stops immediately, you don't even get to use the rest of the months you payed for.I contacted their customer support and they confirmed that you can't turn off auto-renew and you if you cancel, your service will stop immediately.This is OBVIOUSLY a clear ploy to keep people locked in long enough to forget about their renewal and pay for another year.YouMail is an "okay" products with TRASH customer service, and it shows!

            YouMail Inc Response

            09/29/2023

            The review has some fair points. However, to cancel while continuing to use the service until the end of the billing period, all that's necessary is to remove the payment method, which is doable from the web site "billing" section if the user paid by credit card. We'll make sure our service team and product are clear about this. We are working to support an easier more obvious way to do this. Please contact the team and mention this review and we'll ensure you get the remaining months on your annual plan without an automatic renewal. On the other key point, YouMail's top plans have gone ** in price over the years by about $1/month/year, which is necessary to cover costs and to allow us to put in new features, and which isn't different from most subscription services. Inflation is a killer for service companies like ours.
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

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