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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Textbook maniac through BookDeal is commiting mail fraud. I sold multiple books on bookdeal and once the books arrived textbook maniac accepted the books without noting any damage and then on bookdeal they claimed that the books were damaged and adjusted the amount to pay me to $0. Bookdeal is very aware that textbook maniac is performing these unethical practices and continue to allow them to rip customers off on their site.
Business response
08/18/2023
Hello,
Order date: 1-15-2022
Thank you for taking the time to provide us with your feedback. We're truly sorry to hear about your dissatisfaction, and we understand how frustrating such situations can be.
According to our records. The package was delivered but two out of the three books were not received. It's important for us to clarify that our company policy outlines that our buyers are not responsible for items lost during transit. We provide packing guidelines to prevent this from happening. In the event that the carrier loses contents we recommend taking this matter to the carrier directly. We are sorry but we cannot provide more information or tracking info regarding your package since the order is over a year old.
The deal was approved for one book but because the deal adjustment was declined it was not released. The amount will be issued once the seller approves the adjustment. Please reach out to ********************************** for any concerns or questions. We try our best to answer within 1 business day.
Sincerely,
BookDeal TeamCustomer response
08/18/2023
I declined the adjusted deal because the seller claimed two of the books in the package were not received. I reached out shortly after the buyers dishonesty and never got a response from BookDeal. I declined the adjustment to $0 for the two books not the money for the only one they claimed to have received. That is still owed to be and expect some sort of reversal.
Explain to me how two books could have magically disappeared while the third remained in the package.
Bookdeal is well aware of Textbook Maniacs dishonest practices based off the numerous complaints about them. They are ripping off many college students who absolutely need the funds. I am appalled that BookDeal would allow Textbook Maniac to continue to use their site after they have proven to be unethical.
Business response
08/24/2023
Hello,
Deal #: 266645811
Deal open date: 2002-02-25
Thank you for taking the time to provide us with your feedback. We're truly sorry to hear about your dissatisfaction, and we understand how frustrating such situations can be.
According to our records. The package was delivered but two out of the three books were not received. It's important for us to clarify that our company policy outlines that our buyers are not responsible for items lost during transit. We provide packing guidelines to prevent this from happening. In the event that the carrier loses contents we recommend taking this matter to the carrier directly. We are sorry but we cannot provide more information or tracking info regarding your package since the order is over a year old.
The deal was approved for one book but because the deal adjustment was declined it was not released. The amount will be issued once the seller approves the adjustment. Please reach out to ********************************** for any concerns or questions. We try our best to answer within 1 business day.Sincerely,
BookDeal Team
Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Textbook Maniac through BookDeal is committing mail fraud. Textbook Maniac through BookDeal agreed to buy 6 books of mine for $61. My book deal number is ********* and the date of the deal was May 28. On June 1 I mailed the books with the prepaid mailing label from ***** On June 7, Textbook Maniac said, "Package was damaged in shipment and empty when received it." This is false and is mail fraud. They said they my book deal was adjusted to $0. Per BookDeal's policy if the buyer rejects the books, they will mail them back to the seller. Since the box was "empty" they get to keep the books and do not have to pay me. My local post office said they have no record of the box arriving damaged, opened, or empty. Someone at Textbook Maniac accepted the box as is without notting any damage. I researched reviews for BookDeal and Textbook Maniac (including the * rating for Textbook Maniac through the Better Business Bureau). It appears that exact and similar complaints as mine have been made since 2019. This is mail fraud. I am filing a case with the federal government as both of these companies are involved in deceitfully and intentionally stealing books from people. I have also filed a complaint/reviews with various fraud sites and will do so with Better Business Bureau as well. BookDeal knows that this is happening and yet they continue to let Textbook Maniac work as a buyer on their site. They are complicit in this. I demand that the agreed upon $61 be paid to me asap.Business response
06/16/2023
Hello,
According to our Packing Guidelines Policy, Book-buyers have no obligation to pay for books lost in transit. However, we paid in full as a courtesy to her PayPal account(My PayPal account is with the email *************************.) on 6-13-23.
Thank You,
*********************
Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sold my books back to this website in March 2023. They were packaged through ***** in two separate boxes as asked by the website with the corresponding shipping label. One book was provided compensation for, but somehow the book that was in the same box didnt get accounted for. And the other package was not compensated at all. The purchasers for my book deals stated that the package was so severely damaged or missing which I do not believe is the case. The books were packaged well and were brand new books. To not receive the smallest dollar amount sounds ridiculous. I have tried contacting the buying websites and have not received a response. I either need my books back or I need them to provide the amount that was in the original deal. If the books are damaged as they claim, I would like some photo evidence. I have shipped fragile items before and even glass doesnt arrived damaged. This website has buyers who are completely scamming customers.Business response
04/26/2023
Hello,
Thank you for your feedback regarding your recent orders. We are sorry that it didn't meet your expectations.
1. Order Number: *********, Paid $71.60 on on 3-27-20232. Order Number: ********* - The package was damaged and our book-buyer had received one book only out of three. The deal status is still pending because customer didn't accept the quote adjustment. We will go ahead and close the deal so that payment for one book that they received is made.
Please note that as per our company policy we are not responsible for any packages lost or damaged during transit. We suggest contacting the carrier directly to initiate a claim process for the lost items. ***** tracking # **********************)
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. Please do not hesitate to contact us if you have any further questions or concerns at **********************************
Best Regards,
BookDeal SupportInitial Complaint
09/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On September 4, 2022, I sold a textbook in excellent condition to this company bookdeal.com. They agreed to purchase the book from me for $68.85 and promised to reimburse my Venmo account within five days of receiving the book. I follow their instructions to mail the book and mailed it two days later. I've made repeated phone calls to the company and only end up in their voicemail box. They have not returned any of my messages the deal number is *********. I would like for book deal to honor their agreement and to pay me for the book that they received and in turn sold to a company called happy books.Business response
12/14/2022
**** ******* sold one book to us on 9-4-2022 and shipped via ****(tracking # **********************). But **** tracking information said it is still 'In-Transit'. BookDeal is not responsible for any loss or damage incurred during shipping but we sent a payment of $68.65 on 10/22/2022 12:05:07 AM via his Venmo account as a courtesy.Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They ************* after books have been sent within 15 business days. I sent my books a month ago and still have not received promised payment nor my books back if they said they did not want them.Initial Complaint
07/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Deal # *********, I created an account to sell books through Bookdeal.com. There was an offer from TextBookStore on 2 of my new, never used books for $27.69 so I followed the instructions for packing, included packing slip, and shipping. The box was mailed via **** on 7/3/2022. I received a C.O.D. package notice on 7/25 with postage due of $26.04. I left a note for my mail lady that I need to know who it was from before I pay anything. It was left without payment at my door today, from EasyPost. I have no reason why my books were returned or why I was required to pay postage for sending them back to me. Is this a scam to get people to mail their books and them send them back C.O.D?Business response
11/07/2022
Hi ******,My employee's answer is below for deal # 266771832. If you have any further questions please let me know. You can call me anytime at ************." The deal was not delivered to the warehouse but was returned to the customer by ***** **** made the decision to return the package and charge customer return shipping. We do not have control over the **** decision to return a package. BookDeal does not collect money from **** deliveries fees or C.O.Ds nor do we ask **** to collect money on our behalf. We do not charge customers to ship their book, we offer free shipping labels to our warehouse. We ask customers to use regular boxes and do not use expedite/priority boxes because the shipping label does not cover these expedited fees. This is stated on our Packing Guidelines. The customer is welcomed to create a new deal and a new free shipping label will be provided. "Thank You,*******Initial Complaint
02/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I sent in my textbooks to Bookdeal expecting to be paid for these books. They were in very good condition, no rips nothing. Bookdeal facilitates finding buyers for your books. I sent my books to the buyer textbook maniac but received no payment. I reached out to them and they informed me that they showed having paid for the books in their system but that bookdeal were the ones to talk to if I had not been paid. Upon reaching out to bookdeal they said that my books were in horrible condition and that I did not receive the money because they were valued at $0. I reached out to them further but they said that they were just the middle man and could not pay me because of the books poor condition.Business response
05/02/2022
BookDeal Deal # 26664560We've contacted our book-buyer, and our book-buyer agreed with the customer's statement of the problem. They think it's the staff's mistake during the check-in process. They are willing to pay the customer's offer price of $84.56. We only have a customer's Venmo account only, but we need customer's PayPal account information for manual processing. Please provide the customer's PayPal info.Thank You,
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7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.