ComplaintsforSelect Vape

• Initial Complaint

  11/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  the document I upload I tried to buy online the item on the picture, the to check out I filled all my bank account with deliver $50.00 dollar and new window pop up and asked me to upload my Driving license to be illegible. I think about it there are problems to spam so I called the number and I told him how it is dangerous to give all my information and He said without take a picture we can not sell and I told him again I do not want please cancel it. I tried to delete my bank account but the system not allow me. after a week I figure out this company took my money without anything delivered or without my permeation. This is the same stealing some one money without any service or his permeation, so would you help me to refund my money and this practice is dangerous and criminal in ***. God knows how many citizen lost their money on this way I have hope to refund my money and to stop this kinds of experiences Thank you

  Business response

  11/28/2023

  Dear ****,

  
  Thanks for reaching out. Select Vape has been in business since 2013 and has catered to over *******+ customers worldwide. We are a online retailer for Vape and Tobacco Products. Due to FEDERAL LAW we are required to have a age verification service on our website that confirms our customers are over the age of 21+. Typically when you checkout on our website the age verification service can verify your information just by using your date of birth, and billing address. Sometimes when the system cannot verify a customers information it will require you to upload a photo of your ID so the THIRD PARTY age verification service (Agechecker.net) can verify your identity. Please understand that we do NOT have access to your photo ID, or collect any personal data. Furthur more i have looked into our order history and do not show ANY orders placed under your name or address. The screen shot you provided is nothing more than a marketing email that offered you a coupon code. Do you have any evidence you can provide that shows that you purchased something on our website? Bank statement, Order confirmation, anything? I do not see any orders from you. Sounds like there is some sort of BIG misunderstanding here. Have you tried calling us to discuss the matter? Accusing our company of stealing your personal information and/or funds is a pretty big deal. We have been in business for over 10+ years and have never had anyone accuse us of stealing money or personal information. Would love to discuss the matter in detail with you so we can get this obvious misunderstanding cleared up. Can you please provide your phone number or contact information? Thanks - **** (Select Vape Manager)

• Initial Complaint

  08/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The date of the transaction was August 9 of 2022. I purchased a three pack of elf bars. The website states it is $49, but doesn’t give any information in regards to the shipping fee. I read all of their terms and conditions with nothing stated in there. I woke up this morning with a pending charge of $69. The Vape weighs 53g times 3 vapes. I have no idea how this equals a $20 shipping fee. I have tried calling the company with no answers. As well as sending an email. I don’t do business with people who try to get the upper hand. I want my order canceled and a refund processed.

  Business response

  08/10/2022

  All online vape vendors are now required to use private shipping carriers ever since the "PACT ACT" has gone into affect. This makes it so all vapor products have to be shipped with adult signature and we CANNOT use the major carriers like ***, ****, or *****. Shipping costs and adult signature for private carriers is about 5X the cost of traditional carriers which explains the price increase. We actually lose $2 on every shipment that leaves our facility. You called our customer service line and a warehouse representative spoke with you on the phone explaining the situation and confirmed we would be happy to process a refund. You emailed this morning and our team has now responses to that email (within the same business day). Our shipping costs are displayed in multiple locations on our website (please see screen shots attached) and you CANNOT proceed to checkout on our website with out choosing and viewing the shipping cost. Our system does not allow you to finish a order without viewing the shipping cost. Your refund has been issued. Thanks

   

• Initial Complaint

  02/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered vape and coils from this company. Received the coils but never received the vape and they charged me $75. It was supposed to come in the mail with a signature required. Never received the product and their customer service says it was delivered when it wasn't and no one in my household signed for anything from select vape. I looked on their website and noticed they have done this to others as well.

  Business response

  02/15/2022

  Spoke with customer on the phone and resolved the issue. Please close this case. Thanks! 

  Customer response

  02/15/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  ***************************
  
  
   
  Select Vape was able to rectify the issue of the product not shipping out. They are sending it out now so i consider the issue resolved othen than having to wait almost a month for my order.
  

• Initial Complaint

  10/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 29th at 5am EST (before the business day starts) I ordered a vape and a juice from Select Vape online, totaling $56.97. They advertise 3 to 5 day express shipping, which they charge $9.99 for. While in there shipping agreement it does in fact state that he could take up to 2 to 3 business days of processing before it does get shipped out. My issue is its already been four business days and my item still says processing. I believe this business is either a scam or trying to retaliate against me for inquiring why my device hadnt been shipped out earlier. I was just trying to get clarification. I dont believe Im actually ever going to receive my products and now cant reach them by phone or by email.

  Business response

  10/22/2021

  Customer placed order on 9/29 . Customer emailed on 9/30. Email was responded to on 9/30 same day and customer was advised that we require 2-3 business days processing for all orders to be shipped. The weekend hit and our team was not in the office. Our team arrived following business day in the office in which customer emailed she would like a refund. Our team responded same day and issued refund on 10/4. Proof attached of refund. We were well within our shipping policy and her order was prepped to go out that following evening. We responded and granted customers request for a refund and cancelled her order. We tried calling customer with no answer and she was always responded to same day with emails. We go above and beyond with our customer service, and this time was no different. She had constant communication and was refunded same day as her request.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩