ComplaintsforVape Pens Wholesale
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought order V-30241,total $60.75 on August 6th and order V-*****, total $81.00 July 21st for *************************(Blaxk). They were bad quality and leaked. I explained to a representative of their company, ************************* through email, the situation and she told me that if I return them, then they would process a refund. I returned both orders and I never got a refund, even after I spoke to 2 people over the phone, one of which said that the refund would get processed but it never did.Initial Complaint
08/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
7/26/2021 , I made a purchase from Vape Pens Wholesale for $107.79. I received zero confirmation of my (zelle, immediate bank account transfer) payment from their company. 7/29/2021, I contacted customer service about the lack of payment confirmation and the tracking number for shipping. 7/29/2021, ***************** (customer service) emailed me (with a nickname instead of the name provided in the order or email) explaining that a different product from what I ordered was out of stock and I could wait a week or receive a refund.7/29/2021, I responded to the email informing them that my order confirmation is not for the product they stated in their email. I expressed my disinterest in pursuing further business with them. I requested a refund and to "please" contact me with how I can be refunded my money. 8/22/2021, I am 3 weeks into a wait for a response from Vape Pens Wholesale.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.