Business ProfileforinstaProtek LLC

We purchased this screen protector for my son's new iPad. We were never told that we needed to register the product at all. We were only told about the $200 screen repair guarantee as stated on the packaging, so we decided not to get the insurance since it stated that they would cover the repair. Within two months, my son's screen shattered after slipping out of his hands about four inches off the ground. When we went to file the claim, we were told that because we didn't register the product within 30 days, they could not help us. Nowhere on the packaging does it say that we needed to register the product within 30 days, it only says that they "encourage" you to register. No time limit is stated. When I called customer service, they blamed the store associate for not informing us. The fact is that the packaging says NOTHING about the 30-day registration deadline. It only has information about how to make a claim. This is extremely misleading and the fact that they blamed the store associate when their product packaging says nothing about the registering timeline is really bad. They refuse to help us, so we are left with no other option than to file this complaint. This iPad is my son's and it's his money that they are taking. It's wrong and extremely dishonest to operate this way. We would like the company to please honor their $200 screen repair guarantee as stated on the packaging and supporting materials inside the package. There is ZERO mention of the 30 registration requirement.