73 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Debra K
1 star08/10/2024
I filed a claim on October 2nd 2023 which was approved on October 4th 2023 and as of August 10th 2024 I have not heard a word from this company! I will never buy their product again and I will be encouraging ******* to stop promoting their product. When you have a company like ******* promoting you, you would think you'd do better at keeping your customers happy.Review from Reed S
1 star07/19/2024
I cannot find a phone number or email to contact this company. I did everything I was supposed to and when I was supposed to and have had zero communication in regards to my warranty reimbursement. Seeing all of the complaints I figure this company is a scene to steal money from customers.Review from Mike W
1 star07/16/2024
Don't buy the product I Filed a claim 2 and a 1/2 months ago. They approved me to fix the phone, so I did now. I've been fighting for them to Reimburse me it's been nothing but back and forth emails they keep telling me they will pat Friday and nothing total scamReview from matt W
1 star07/02/2024
Absolute scam. Phone protector broke in the first week so I filed a claim. After paying ***** for shipping instaprotek claims to have to sent me a new protector but nothing was delivered. After talking with customer service they said they did everything they could do and that it was not their responsibility after shipping it. Would never be able to recommend.Review from Cheryl F
1 star07/02/2024
Awful product purchased a screen protector 5/2024 and the protector is now cracked in multiple places very fragile! Have a life time warranty- filed a claim to to be told denied after hours and 2 days .. it was finally approved to get another screen protector unfortunately the place I purchased this product no longer carries it - ********* Not sure where I can get a replacement screen protector there are so many items needed to get a replacement and it is frustrating process! Dont buy - dealing with everything is a nightmare and this product is expensiveReview from Dillon C
1 star06/28/2024
I felt scammed by this company. I registered my phone and then it disappeared. The product protect my iPhone 15 pro *** for maybe 100 days. When I tried to file a claim the customer service was awful. There was no way to make a phone call. I was told a supervisor would call me in an hour, never did. Scheduled a phone call, they sent me a zoom link that was invalid. Terrible experience, company needs substantial improvement on customer service and keeping their word.Review from Sa R
1 star06/26/2024
SCAM. Will only honor the guarantee if you register the product within 30 days, but it doesn't say this anywhere on the packaging. How are you supposed to know this? Nothing on the packaging states this. When I called after my son's iPad shattered, they said that they could not honor the guarantee because we didn't register within 30 days. They said that the salesperson at ******* is supposed to tell us to register. huh???? Obsurd. ************* DO NOT BUYReview from Thane M
1 star06/05/2024
This company is a joke, they will do anything and everything to not pay a claim to you when your screen breaks. They will lie and come up with every excuse possible like a little kid stealing from you, even when you actually read the directions and follow them step by step to register your device and then when you actually need the warranty they are so proud to claim they will not honor their warranty. An absolute joke and I will make sure everybody knows how terrible this company is. I am going to do everything possible to get ******* to remove this trash from the shelf!!! Do not waste your money on this!!!! They will not answer any questions when you message them other than telling you that they will not pay your claim. When you tell them that you did everything the way they require you to, they will not respond to you!!!Review from Al A
1 star05/22/2024
NO STARS!!! SCAM COMPANY- contact your attorny general- i think if the company is not going to honor the warrenty- then the company selling the product show be resonsible for what they sell. I filed a complaint due to a broken screen- had to replace the phone. Their warranty says the will reimburse if the screen gets broke. They told me they needed a copy of the receipt for the deductible with the broke phone on it, but the receipt shows what I paid for which is the new phone. I provided them with information showing the old phone and the phone it was replaced with. This company is a scam. I'm going to file a complaint where I purchased the product.Review from Theresa N
1 star05/07/2024
Horrible company that does not stand by their warranty. They will come up with any excuse not to pay. I am in the process of filing a law suit against them. I don't care if it ends up costing more than what the claim is they need to stop ripping people off
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