ComplaintsforBlizzard Entertainment Inc

• Initial Complaint

  10/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Blizzard Entertainment **************** Team:I am a player and faithful fan of Overwatch , and my username is [gxl#*****]. I am writing this letter to appeal to you regarding my recent account ban issue. I am certain that my account was mistakenly found to have violated game rules, and I sincerely hope that you can investigate this matter and restore my account access rights.Not long ago, I received a notice that my account has been temporarily suspended due to violations. After carefully examining Blizzard's community guidelines and related policies, I found that I did not engage in any violations. I am always committed to maintaining a good gaming environment, respecting all players, and adhering to game rules.I suspect that this ban may have been caused by system errors or malicious reports from other players. I have confirmed multiple times that my behavior fully complies with the regulations of the Overwatch , and I am confident that once you review the relevant evidence, you will find that this is a ******************* support my appeal, I am willing to provide any necessary evidence to prove my innocence, including in-game recharge records, behavior logs, etc., to prove my innocence. I request that you conduct a detailed investigation into my account situation and correct this erroneous decision.I highly value my gaming experience in Overwatch and the friendships I have established with other players. I hope to return to the game as soon as possible and continue to enjoy the fun it brings.Thank you for taking the time to read my appeal and consider my request. I look forward to your positive response and am willing to cooperate with you to complete any necessary investigation work.Sincerely Salute [gxl#*****][**********************]

  Business response

  10/04/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player,and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  10/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Blizzard Entertainment Customer Support Team,I am a loyal player of Overwatch, with the in-game name [Soo#*****]. I write to you with a heavy heart due to an unfortunate turn of events. My account was maliciously hijacked at an internet cafe, subsequently leading to an unjustified ban. Below are the details of the incident:I stepped away briefly to handle personal matters. Upon my return, I discovered that my Overwatch account was accessed by someone else who engaged in misconduct, including player abuse and disruption of game fairness.I received the ban notification on several days later, citing violation of the game's conduct policy.I have always adhered to the game's rules and had no history of violations prior to this incident. Evidence Submission: I have contacted the internet cafe management, securing surveillance footage that confirms I was not the one controlling the account during the incident. The cafe management can also provide a statement attesting to the account hijacking.Behavior Record: I am willing to provide my historical gameplay records to demonstrate my adherence to game rules.I respectfully request a reevaluation of my account's ban. I am committed to enhancing my account security and preventing any future occurrences.I am ready to undergo any necessary investigation to prove my innocence and hope that your team will understand my predicament.I am deeply passionate about Overwatch and respect Blizzard Entertainment's rules and decisions. I believe that through this appeal, I can receive a fair resolution. I look forward to returning to the game as soon as possible, to continue enjoying fair competition with global players.I kindly ask your team to consider my appeal. I am willing to provide any further information needed to assist in the investigation. Thank you for your ****************** Regards,[Soo#*****][******************************]

  Business response

  10/04/2024

  Greetings BBB,
  
  Thanks for reaching out on the player's behalf. The penalty applied to this player's account is currently being reviewed by our hacks team. That process can take up to 7 days.Once we receive additional information we will reach out to the player via the email address that was provided.
  
  When a player needs to appeal an account action, we offer assistance with those cases via our support site below. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  **************************************************************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  10/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear BBB Department,I am writing to formally lodge a complaint regarding the permanent suspension of my Blizzard account (Account: ****************** I have spent over $3,000 on this account, and the lack of detailed explanation for this suspension has left me in distress both financially and emotionally. I am seeking your help to resolve this issue.Ive been an Overwatch player since 2016, investing significant time and money into the game. This account holds immense personal and financial value, and its suspension without clear reasoning is both disheartening and unjust. Ive purchased numerous in-game items, battle passes, and participated in eventsmost recently in the *** event. My game history and statistics can easily prove my consistent fair ******* date, I have received no warnings or penalties for any rule violations. My endorsement level has remained at 3, and I have always maintained a positive and respectful presence in the community. My primary heroes are support characters like Mercy, Kiriko, and Juno, and I have never engaged in any form of cheating or disruptive behavior.This sudden account suspension has not only caused significant financial loss but also impacted my ability to enjoy a game that has been an important part of my life for years. Even after the closure of Blizzards China servers, I continued playing on the Asia server, driven by my deep love for the game.I respectfully ask that you help escalate this matter with Blizzard. I believe this decision was made in error, and I am requesting a full review of my account. I sincerely hope for a fair resolution and the reinstatement of my account.Thank you for your time and *************** regards,**** (Account: *****************

  Business response

  10/03/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely, 
  Blizzard Entertainment

• Initial Complaint

  10/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My Blizzard account is ******************** I have been using this account for months and I did not do anything to violate the rule. However, they closed my account for no reason, an email came in with a very brief description. They don't accept complaints, and customer service won't overturn the punishment. I have spent a lot on this account, but I feel they do not treat me as a customer.

  Business response

  10/03/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  10/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear BBB representative,Theme: Blizzard game account blocked for no reason appeal I submit this complaint to you with a heavy heart, because my Blizzard game account was banned for no reason without obvious violations. This decision makes me confused and frustrated, especially considering my huge investment in the game, whether it is time or ******** a long-term player, my love for Blizzard games is self-evident. My consumption record in the game proves my commitment and support for the game. However, this unilateral ban, without any explanation or communication, makes me feel ignored and disrespected.I firmly believe that this ban is wrong, because I have always followed the rules of the game and have never committed any violations. I ask BBB to intervene and help me communicate with Blizzard Games to find out the real reason for the ban and seek to restore my ********** order to support my appeal, I have attached the following documents: Screenshots of account recharge and purchase records prove my investment in the game. In-game behavior record to prove my good game behavior.I implore BBB to seriously consider my complaint and contact me as soon as possible so that we can solve this problem together. My love for games and respect for the identity of adult players prompted me to ask for your help. I look forward to your reply and hope to get a fair ***********, I would also like to thank BBB for its help.Thank you for considering my appeal.Sincerely,

  Business response

  10/03/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely, 
  Blizzard Entertainment

• Initial Complaint

  09/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Blizzard Entertainment Customer Support Team,I am a loyal player of Overwatch, with the in-game name [ShangHyz#****]. I write to you with a heavy heart due to an unfortunate turn of events. My account was maliciously hijacked at an internet cafe, subsequently leading to an unjustified ban. Below are the details of the incident:I stepped away briefly to handle personal matters. Upon my return, I discovered that my Overwatch account was accessed by someone else who engaged in misconduct, including player abuse and disruption of game fairness.I received the ban notification on several days later, citing violation of the game's conduct policy.I have always adhered to the game's rules and had no history of violations prior to this incident. Evidence Submission: I have contacted the internet cafe management, securing surveillance footage that confirms I was not the one controlling the account during the incident. The cafe management can also provide a statement attesting to the account hijacking.Behavior Record: I am willing to provide my historical gameplay records to demonstrate my adherence to game rules.I respectfully request a reevaluation of my account's ban. I am committed to enhancing my account security and preventing any future occurrences.I am ready to undergo any necessary investigation to prove my innocence and hope that your team will understand my predicament.I am deeply passionate about Overwatch and respect Blizzard Entertainment's rules and decisions. I believe that through this appeal, I can receive a fair resolution. I look forward to returning to the game as soon as possible, to continue enjoying fair competition with global players.I kindly ask your team to consider my appeal. I am willing to provide any further information needed to assist in the investigation. Thank you for your ****************** Regards,[ShangHyz#****][***********************]

  Business response

  10/01/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ??????GM?????,????ID?AOKIJI#***** ???????????????????,****************************************************?,??????????????????????????????,???????????????????????????????????????????????????????????,*******************************************************?,?????????????????,??????????,?????????,????,???????,??????3????,???????????,?????????????,???????????????,????????,????????????????????????,????????????,?????????,??????????????,???????????,????COSPLAY????????,?????????????????????????,??????,?????????????????????????????,??????????????????????????????????????,?????????????,??????????,?????????????????,???????????????????,???????GM???????????????????????????,??,?????????????????,????????????????????,?????????????????????,?????????????????,???????????????,??????????????????????????????,??????????????????????,????????????????,????????????????,????????????,???????????,??!AOKIJI#*****

  Business response

  10/01/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  09/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Blizzard Entertainment Customer Support Team,I am a loyal player of Overwatch, with the in-game name [CFBDSIR2149#****]. I write to you with a heavy heart due to an unfortunate turn of events. My account was maliciously hijacked at an internet cafe, subsequently leading to an unjustified ban. Below are the details of the incident:I stepped away briefly to handle personal matters. Upon my return, I discovered that my Overwatch account was accessed by someone else who engaged in misconduct, including player abuse and disruption of game fairness.I received the ban notification on several days later, citing violation of the game's conduct policy.I have always adhered to the game's rules and had no history of violations prior to this incident. Evidence Submission: I have contacted the internet cafe management, securing surveillance footage that confirms I was not the one controlling the account during the incident. The cafe management can also provide a statement attesting to the account hijacking.Behavior Record: I am willing to provide my historical gameplay records to demonstrate my adherence to game rules.I respectfully request a reevaluation of my account's ban. I am committed to enhancing my account security and preventing any future occurrences.I am ready to undergo any necessary investigation to prove my innocence and hope that your team will understand my predicament.I am deeply passionate about Overwatch and respect Blizzard Entertainment's rules and decisions. I believe that through this appeal, I can receive a fair resolution. I look forward to returning to the game as soon as possible, to continue enjoying fair competition with global players.I kindly ask your team to consider my appeal. I am willing to provide any further information needed to assist in the investigation. Thank you for your ****************** Regards,[CFBDSIR2149#****][*******************]

  Business response

  10/01/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  09/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Blizzard Entertainment Customer Support Team,I am a loyal player of Overwatch, with the in-game name [Day1#*****]. I write to you with a heavy heart due to an unfortunate turn of events. My account was maliciously hijacked at an internet cafe, subsequently leading to an unjustified ban. Below are the details of the incident:I stepped away briefly to handle personal matters. Upon my return, I discovered that my Overwatch account was accessed by someone else who engaged in misconduct, including player abuse and disruption of game fairness.I received the ban notification on several days later, citing violation of the game's conduct policy.I have always adhered to the game's rules and had no history of violations prior to this incident. Evidence Submission: I have contacted the internet cafe management, securing surveillance footage that confirms I was not the one controlling the account during the incident. The cafe management can also provide a statement attesting to the account hijacking.Behavior Record: I am willing to provide my historical gameplay records to demonstrate my adherence to game rules.I respectfully request a reevaluation of my account's ban. I am committed to enhancing my account security and preventing any future occurrences.I am ready to undergo any necessary investigation to prove my innocence and hope that your team will understand my predicament.I am deeply passionate about Overwatch and respect Blizzard Entertainment's rules and decisions. I believe that through this appeal, I can receive a fair resolution. I look forward to returning to the game as soon as possible, to continue enjoying fair competition with global players.I kindly ask your team to consider my appeal. I am willing to provide any further information needed to assist in the investigation. Thank you for your ****************** Regards,[Day1#*****][*****************************]

  Business response

  10/01/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  09/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear BBB representative,Theme: Blizzard game account blocked for no reason appeal I am a loyal player of Blizzard Games. I am extremely shocked and saddened that my account was banned for no reason without any violations. Tens of thousands of money have been recharged into my account, which is not only my investment in entertainment, but also my trust and support for Blizzard games. However, there is no explanation for the blocking of the account. This kind of inaction and contempt for consumers disappointed **** invested a lot of time and money in this game, including buying in-game items and upgrading services. This game is not only an entertainment for me, but also an important part of my life. The ban on the account not only made me lose these investments, but more importantly, it deprived me of my dignity and fun as a player.I have tried to communicate with Blizzard Games, but unfortunately, I didn't get any substantive response or explanation, and only the automatic response system responded to my complaint. I firmly believe that this ban is a mistake, because I have always followed the rules of the game and never participated in any violations. I ask BBB to intervene and help me communicate with Blizzard Games to find out the real reason for the ban and seek to restore my ********** order to support my appeal, I have attached the following documents: A screenshot of the account recharge and purchase record proves my investment in the game. In-game behavior record to prove my good game behavior.I implore BBB to seriously consider my complaint and contact me as soon as possible so that we can solve this problem together. My love for games and respect for the identity of adult players prompted me to seek your help. I look forward to your reply and hope to get a fair ***********, I would also like to thank BBB for its help.Thank you for considering my appeal.Sincerely,

  Business response

  10/01/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩