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Find a Location

CorVel Corporation has 1 locations, listed below.

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    Business ProfileforCorVel Corporation

    Workers Compensation Insurance

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers corporate insurance services. 

    Business Details

    Location of This Business
    2010 Main St #600, Irvine, CA 92614
    BBB File Opened:
    1/31/2018
    Years in Business:
    33
    Business Started:
    6/5/1991
    Business Incorporated:
    6/5/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Corvel Enterprise Comp Inc
    Business Management
    • Ms. Melissa Storan, Vice President of Marketing
    Contact Information

    Customer Contact

    • Ms. Melissa Storan, Vice President of Marketing

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was injured on the job back in August of 2022. Corvel was my ********* compensation company through my employer. I finally got back to work in October of 2023 and requested a payout from Corvel on 12/18/23 through my adjuster. ******** would just tell me she was working on it and to call back in 2 weeks. She eventually stopped answering my calls or returning my calls.I left numerous voicemails and eventually got her to return one on 4/12. This was a voicemail returned call from 4/2. She told me everything was being forwarded and I would be getting contacted by their attorney to get the offer and paperwork finished. Sure couldn't give me any info on the attorney or when they would contact me, just that it would be in May or June. After not hearing anything back from her, mid June I tried to contact her. Left numerous messages and never had a returned phone call from her. On 6/18 I called the corvel office and was able to be transferred to her immediate supervisor. She said that this should have been completed already since it has been 6 months since the initial request. She told me that she would escalate the issue to get in touch with the ********* compensation manager from my work. If no contact from her, call back in 2 weeks. Called the supervisor 7/2 and was told there has been no movement. She started their attorney is trying to write up the payout offer but they aren't getting any returned phone calls. She started they followed up twice last week with no response. She started if they don't hear anything back by end of week she would elevate it to the managers supervisor. It's been 6+ months with no movement. This entire process is like pulling teeth and they really need to be looked at. The most frustrating thing is the lack of consistent no contact, almost like they just hope you go away. You know if I owed then something, they would have gone about getting that immediately.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Viki L

    1 star

    05/16/2024

    Horrible company! Was out on ********* comp for a brief period of time and received a bill from radiology. I contacted my caseworker, ******, three times over 2 weeks. Once by phone and twice by email. Never received a response from her. My boss was able to get a hold of someone at the company and they told him to let me know not to pay the bill. Well, I received another bill in the mail letting me know in all capital letters that my payment was DUE NOW. I ended up paying it myself because it wasn't worth going to collections over. A co-worker of mine had the same issue with this company not too long ago. They did pay her bills, but when she tried to reach out to the person who was handling her case because she had questions regarding the process, she never received any response. I don't know if a lot of these employees work from home and aren't doing their jobs or what.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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