ComplaintsforEasy Group, LLC

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased their inspire a3+ printer. I received it in early May. They instructed me not to touch it until may 31st for my video call training. I had my training. 27 days later on June 26 it breaks out of nowhere. I told them. They had me send them pictures. They said I have a short. Now they want me to play technician and take apart wires that I Don't even know about to send more pictures I'm not taking anything apart so they can swear I broke it. I informed them either refund me or replace it. They keep sending the same email telling me to take it apart, they sent me names of parts and wires to take off and I have no idea of what I'm looking at. I'm at the point where I want my money back this machine is 3800 dollars and it broke In under 30 days. They video called me for training but won't video call to look at it when it breaks. I want a refund now. They want me to get parts for the machine that broke less than a month I didn't buy a machine for 3800 to play handy man.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a DTF Pro Fusion Model J Printer from this company. I have had nothing but problem after problem and have attempted to resolve this for months now using their Tech Support. I cannot get them to provide a phone number where I can speak with a real person.I have spent thousands of dollars on the equipment and it is basically useless. I need help, please!

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date bought 3/13/23 We bought a DTF printer package $4,320.92 From the start of the training done with a tech the printer has not worked right. The following are case #'s that have been on emails. 104167, 124786, 125094 I first started working with **************** when we first got the printer and from that day till now it has not worked right. He spent half the day on the phone with us doing the on board training and was remote on our PC and still couldn't get it to work. After that day it's all been over email back and forth. On one of the emails from August 22, 2023 he brought up that the main board may be bad but nothing was ever done about it. We did get a print head that we had to pay for the shipping for but that still didn't work. We have done everything that we have been told to do. I have printed all the emails. We have spoken to *****************, ****, ****, ******************** and another ************ All over email. The last one ************ I haven't heard back from since May 8,2024 and I have emailed 4 times since then. The 8th 9th 14th and 20th. I have asked for a number to call someone to speak with instead of over email. We have lost time and money with this printer that does not work since we got it. This is not right we should not have to pay for shipping both ways, shipping insurance, parts and labor for something that has not worked correctly since day one. How can this be be made right? Every time I ask for a phone number to call to speak to someone I get no response. This company has been horrible to work with, they have passed it on to several different people so it's been over a year now and we are making payments on something that does not even work.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a UV Printer from this company. The machine I purchased is not working properly, they did try to work with me initially on getting it to work as it should. The issue was not resolved and asked to return the unit. As a small business I could not afford to sit on a machine that was not earning me money and did not work as it should. I was told these printers are custom made and none returnable. No where on their site was this information stated that the machine could not be returned other than it was a quick ship item. It does state and they said they stand by their 6 mth warranty.Then I did receive an email stating that I could send back my unit for them to look at - and a tech was going to reach out to me, to assist with the proper way to drain the ink for transportation. This has been an ongoing issue dating back to February and have not gotten any response back from anyone in the company since March 14, 2024. I have tried emailing multiple times to try and get this taken care of.I am not sure where to go at this point - even stated I was contacting the BBB

• Initial Complaint

  02/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  In September of 2023 I purchased a DTF printer the printer comes with a 6 moth warranty.upon arrival of the printed I noticed some parts were missing and others were not assembled correctly. I reached out to the company and they asked for pictures, I sent them the requested pictures and about a week later they sent the parts. I was not happy that I had to unassembled the product and replace the parts, at that time I asked **** for a refund and they denied the request. The package I purchased included an onboarding training which took a month to get a meeting for so that was a month wasted of my warranty. Every month since I have had an issue with the printer. The last ticket I submitted was in December and they still have yet to correct the issue and now my business in unable to perform due to the lack of support the company gives. At this point I would like a replacement or a refund for the product I cant utilize to run my business.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 3-18-23, I purchased a DTFPRO Fusion Model J for $4000. I completed the onboarding training and daily maintenance as directed in the manual. On 8-9-23, I contacted customer support due to the fact that **** was making an unusual noise and would not shut off and my prints would gradually stop halfway through. CS told me to look at the lines for clogs. This is when the high pitched beeping noise started and the printer would not turn on or respond to any buttons. I sent him a video as requested. He asked about ink spills and if I had removed the printhead, which I had never done before and explained to him I didnt know how to do. I was redirected to a different technician via email, and he told me to take pictures of certain parts of the printer that involved removing the printhead. He sent me a single video, 1min 5sec long, that ambiguously showed a printhead removal. This made me uncomfortable, as Im not a qualified service technician, but the warranty states to complete authorized maintenance from customer support, so I complied and sent 13 pictures on 8-29-23. Each day I was manually sucking the ink using their branded syringes to prevent clogs from forming while the printer was off. He asked for more pictures which I sent on 8-31-23. He asked if I had manually flushed the printhead, but did not define what a manual flush was. I thought he was asking if I was flushing the ink from the lines to prevent it from drying and clogging while the printer was off, and I mistakenly told him I did manually flush it. He asked to see a video of the beeping, so I sent him the same video I sent the first customer support representative (taken before printhead removal). He said my manual flush, which I did not perform, caused liquid damage and voided the warranty. It seems to me that the **** system and motherboard failed at the same time due to mechanical error, and not normal wear and tear. I have purchased a new printhead and the problem has not resolved.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My t shirt machine has a lot of defects that I am unable to resolve or fix any matters, such as; subject to not responding to files to print that have been sent, errors messages, no white printing.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a DTF printer and curing oven bundle in May 2023. The oven started failing within 2 months of purchase. They provided a new fuse but expect the customer to be able to solder and rewire the product. I ended up having to send it I. To get fixed. Took 3 weeks to get back. The print head on the printer clogs constantly. Following their instructions on shutting down the machine, it ***** the capping fluid out of the reservoir instead of it keeping the print head wet. Now exactly one week after the warranty. Period expired, the motherboard failed, and the ribbon cables have shorted out and they expect you to pay over $500 to replace those two items on a printer thats only six months old that cost $4500 to begin with. Also, they want to send me a printhead that my printer does not take and they insist that thats the printhead in this Printer yet I have sent them pictures proving that its not the printed that I took out of this printer. They have installed an adapter cable that allows them to use a cheaper printhead, but theyre saying that adapter cable should not exist in this printer. They expect the customer to be an engineer to be able to fix all this stuff on their own. I am filing a dispute with my credit card company because as they have stated they sold me a printer that has parts that should not have in it, and it does not function properly due to those parts. They are price gouging the replacement parts as well.

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a direct to film printer bundle for my small business in August of 2022. There was a 180 day warranty on it but Ive had problems starting May of 2023. I have been back and fourth doing everything they say to do and Ive had to purchase multiple expensive parts to get this printer to function again. I have dumped well over $2,000 just in parts. Not to mention hundreds in cleaning solutions that allegedly fix it. This company has done nothing to really help other than offer new parts to fix the issue. That is if I even get a response at all. Ive tried my best to be patient and understanding but this is to the point where my business has had to shut down because my printer has been down more than half the time Ive had it. I truly feel as though this company is just wanting to keep making more and more money off of me and I paid $3,500 for this printer bundle itself so I am well over $5,000 invested into a machine that has barely worked for a year. I dont know what else to do at this point and now I am seeing others who have complaints just like mine. I feel like either a refund, replacement, or just something I need some kind of resolution to make this right. The company is not doing ANYTHING to make this right and *** spent a lot of money with them.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On September 18, 2023, I ordered ink from this company and was sent the wrong one. I tried to put it in my printer but they did not fit. Transaction ID *****************. My printer is Epson WF3620 and the ink is WF 252. I was sent T127 and ERT1271. I am requesting a full refund. I have gotten an email to send back the ink if package is not opened. I opened the package to see if it worked on my printer. They did not work. I want a full refund or the correct ink.

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