Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive bought nine cars from Sierra Motors and so when I bought my ***** equinox 2012 V6 I had never had one problem with it. I did the oil changes did the brakes replace tires batteries normal wear and tear so when it got totaled when i blew a tire and hit a guard rail I was so upset. I love that car so I bought another equinox 2016. It was $100 more a month but I love that car. I never had a problem with it then I bought this car an equinox 2016 and Ive had nothing but problems with it. Ive dumped in $3700 for repairs and Ive dumped in $1500 for a clanking noise. Ive dumped in thousand $200 for something else, and something else, and something else, while I was in the hospital for a month after being in a coma. I come home and my car is dying while driving it. Something else !!!!! is wrong with the car!!!! as Im going down highway 108 it dies in the middle of a puddle, and while the cop Tried to jump it, it ended up flooding the engine with water. I towed it to Sierra Motors which claimed they could fix car they could make it run again. Did they replace the engine? Noi Carfax that the engines been flooded. does the car burn oil ? 500 miles goes to a quart !! The engine isnt worth c*** And now Im stuck paying $350 a month on a car that is going out after They claimed. Oh itll be totally worth fixing the engine and making it run again how much theyll give me for a trade-in $3000? it cost almost 7000 to fix and the car isnt even worth making payments on. Now there something else wrong with it. they should have replace the engine after being flooded !! instead of just make it run. Now I am stuck with a c*** Enugu r thats been flooded im told by service sept it was worth fixing worth it to who ? Not me !! Maybe Sierra motors look how much money they have made off me and now so much more ? Cause the car ***** so much oil .. the engine is on it way out after being flooded !!! . Thanks guys for ripping me off.
Business response
04/29/2024
The repairs that we completed on 3/31/23 our covered under warranty at our facility for 2 years and unlimited mileage. if the current issue with the vehicle has to do with the repairs we completed on 3/31/2023 we would be happy to cover the repair under warranty.Initial Complaint
01/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The multi point vehicle inspection is not being completed. For a month I watched 100% of vehicles having check list items skipped over. I mentioned to shop management on two occasions. I was met with anger and threats of physical violence. I was told to fill out the paperwork in its entirety whether the physical checks were done or not. I went above him and ended up in another managers office being threatened by original manager once again. I resigned from my position. I shouldnt have lost my job under the circumstances. Please advise!Business response
01/18/2023
We empathize with ****************** perception of the events that led to his resignation, we do not agree with them.
Sincerely,
***************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.