ComplaintsforThe REMM Group

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,my name is ***********************, ******************************************************. I rented an apartment in *********, **********, for a year and a half. All of my payments were on time. I informed them that I no longer needed the apartment 2 months ahead of time, and they said you would get your $500 deposit because you owe us nothing. They sent someone called ******* to check the apartment. ******* said the status of the apartment is good. We don't need to fix anything. Another man came 2 days and checked it out and thanked me for taking good care of the apartment. All of the sudden they started sending me bills that I owe them $114 for cleaning the apartment and the $500 deposit is gone for what they claimed were utility bills, even though we used to pay those with the monthly rent. The apartment number is F206. I wanted to reach out to you and help me settle this dispute with them. I wanted my $500 deposit back since they had no right to tell me I was expected to get it them take it and an additional $114. Please let me know what I information I can provide. Thanks

  

  Business response

  06/14/2023

  Hello *******,

  
  We apologize for any miscommunication that occurred during your move out inspection. We charged the apartment clean, carpet cleaning and paint touch *** which is our standard turn costs to prepare the apartment for the next resident moving in. Our team reviewed the move out checklist and found that items on it were not met. We incurred charges to remove furniture that was left in the patio and some items left in the living room. We understand that moving is stressful, so as a customer courtesy, we voided the trash out/disposal charges. In your ledger, those trash out/disposal charges were never added. Thank you for taking the time to bring this matter to our attention. If you have any further concerns or questions, please do not hesitate to contact us directly.

  
  Best Regards,
  The REMM Group

  Customer response

  06/24/2023

  -Why you are rejecting the business' response?

  We had an inspection and the apartment passed as "clean". We don't see why we're being charged the amounts ("apartment clean"), whether standard or not. Is there an explicit mention of these charges in the lease or other signed documents?

  
  -Mention any additional concerns you would like the business to address
  Refund the non-standard "apartment clean" charge. Carpet clean and paint touch up are reasonable.

  
  -Restate your desired resolution

  For The REMM Group to refund the "apartment clean" charge to our accounts and cease communication.
  
  -If applicable, please send Rhianna any documents that support your rebuttal statement

  We have hard-copies of bills but are not ready to share at this time.

  
  

  The basic issue is this: We passed apartment inspection and were still charged outrages "standard" turn costs. We don't feel that we owe The REMM Group any money but rather feel the opposite; that they owe us a refund. That's what we're looking for by following this process. If charges are indeed standard, then they should be agreed upon or at least explicitly stated in signed documents. Otherwise, the lessor can just charge any amount and seek collection.

  
  

  Thanks

  

  Business response

  06/30/2023

  Hi *******,

  We thank you again for your patience and providing us more information on your case. Based on the research and information provided, we agree that we can refund the $165 Apartment Cleaning Fee back to your account. There are some charges still pending that will be paid first, then any remaining credit will be sent via check. Our manager on site informed us that she communicated with you, confirmed your forwarding address and provided the details. If you have any questions, please feel free to reach out to us. 

  The REMM Group

• Initial Complaint

  04/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Corporate Bullying - CASH FOR KEYS PRACTICES Forcing Evictions on tenants are COVID Moratorium for tenants with balances , shutting them out of the payment portal for the tenants to pay the rent , thus forcing cash payments only without notice. Them telling them on the day that rent is due forcing them to incur more fees and forcing the filing of eviction.

  

  Business response

  04/05/2023

  Hi Mery,

  It is most disheartening to learn that our management has not been meeting your expectations, as we take customer satisfaction quite seriously. Our onsite team has been working with you directly to help provide opportunities to clear up the past 5 months of rent you owe to the apartment community. We offered to return your security deposit to help your situation. We provided notice that partial payments will be disabled for the entire community. In your situation, you can pay the rent for ***** using a cashier's check or money order. It would still be the same amount of rent you owe for *****. We did not add any additional fees to your balance. You only need to pay for your utilities and rent. If you have any questions, please contact our leasing office at ************ or ****************************.

  Sincerely,

  The REMM Group

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is refusing to return my security deposit in a timely manner. The regional manager ******* said they had ************** problems at my former address but she said she would return the security deposit (have email from her) but that was 3 weeks ago. Try contacting today and she will not return my numerous calls or provide an update by email. They owe me over $2000. This is the thanks I get for being a perfect tenant.

  

  Business response

  01/18/2023

  Hello ***, thank you for your feedback. Our onsite manager has informed our corporate office that she spoke with you and confirmed that you received the check. We apologize if there was any delays in this process. If you have any questions, please reach out to our onsite manager and email *****************************. 

• Initial Complaint

  10/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am seeking for help regarding a rental increase renewal matter. My leased contract deadline was in January 2021. I attempt in several occasion contacting lease office by phone and in person to discus a better option for a reasonable rental, with no luck. On April 1, 2021 my monthly rent was increase from $1756.00 to $1,763.90 which cause an increase including on my utility bills to a 10% automatically without notification in what I thought that this increase was a month to month automatic rental basic. Furthermore, on September 30th 2021, about 7:00 PM, a notice was tapped on my door from the lease department in which says that my rent will increase ones more time requesting a renewal. This increase goes over 10% in which is under violation. and it will put me in financial crisis. I attempt calling the lease office on 10/04/2021 and left a message. Today, 10/14/2021 Ricky (manager) returns my call, but it didn't go well. He did not wanted to hear me out. Please call me, I need help.

  

  Business response

  10/23/2021

  Hello *******,

   

  We sincerely apologize for any miscommunication and inconvenience that you experienced.  Our onsite associates researched your lease and rental history, and your rent was never increased from your original $1,750/month in April of 2021. However, we did confirm that you signed up online for an optional amenity service called Rentplus, a service that reports your rental payment to credit bureaus, for $6.95/month for two people in your household. That is a total of $13.90, which is why your monthly charges of $1,750/month increased to $1,763.90/month. The Rentplus service is an optional service and is not taken into consideration for rent increase. We did offer you a renewal rent increase of 8.6% which increases your original rent of $1,750/month to $1,900.50/month for renewal. If you wish to renew your lease, please log into your resident portal to select your rental terms. If you have any questions or would like to speak to one of our onsite associates, please feel free to email us at ****************************** or call us at ***** ********. 

   

  Gladstone Ridge Apartments

  The REMM Group

  Customer response

  10/25/2021

  Please note rejection due to the "rent plus" increase was not authorized by myself or anyone in our unit. Please be advise no notice was given of this "rent plus".
  Also, please provide standard increases rates are for L.A. County 2021, per my understanding an 8% or above increases is not lawful. Please provide clarification. Thank you. ******* *******

  

  Business response

  10/30/2021

  Hello *******,

   

  We checked with the third party company, Rentplus, and they have confirmed that you and ***** ******* ******* signed up electronically. We have attached the confirmations of each account electronic sign up. 

  You can also visit ************************* for more information about the appropriate rent increase in the Los Angeles regional area. Based on this information, the 8.6% is the correct rent increase.

  If you have any questions, please let us know.

  Best Regards,

  The REMM Group

  Customer response

  11/01/2021

  In response in your proof below I still denied that enrollment in the program due to my financial status I cannot afford this program so therefore I choose to pot-out of this program. I am sorry to inform you that I cannot afford this increase please advise if we can talk about a different percentage of increase. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩