41 Customer Reviews
Review from John A
1 star09/13/2024
We were scammed as well. We ordered 1 order from them , and then we pay for it. Afterwards, they call and say they have a "gift" for us and send a $100 **** gift card. We receive it and next thing they do is unwarrantedly send us a 12 pack of toner (plus no invoice). We call to have it returned stating the obvious "we never ordered it". They said it was part of the acceptance of the card, of the which there was never a contract (verbal or written) that was expressed or even alluded to. It is simply a scam and an extremely unethical business operation. There ought to be some legal ramifications for their predatory business practices. I am at a loss at how they think this is remotely acceptable. I don't even know what they will charge for this because they ship things and don't send an invoice.Review from Sea Gear Outfitters B
1 star09/10/2024
We also were scammed. Ordered a trial cartridge last year. Paid the initial ****** and received a call that we were getting a rebate of !***** on a mastercard. We also received 12 new cartridges that was never discussed or ordered. Tried to call to send them back but was told that the Mastercard was used so they couldn't do anything about it. Not a good way to do business. talked to a woman who said they would discount and give us dating for 12 cartridges. These were never ordered. Still trying to send back.Review from David B
4 stars09/06/2024
I was completely impressed with their professionalism and customer service. Thank you to everyone at Infinityink!Review from David B
5 stars09/06/2024
I had an amazing experience with this company. The customer service was outstanding, and the product was exactly what i was looking for.Review from David B
5 stars09/06/2024
I had an amazing experience with this company. The customer service was outstanding, and the product was exactly what i was looking for.Review from Kelly M
1 star08/29/2024
Scam Alert! Shady business practices, buyer beware! The sales rep will call you and tell you to try the item risk-free. Pay the invoice and if you don't like it they will send you a partial rebate. However, this does not conclude your business with them. They then send you future product and invoices despite you NOT requesting or ordering additional products. When you call to dispute they claim they told you all about timhos and they threaten to send you to collections. This is their racket. The invoice was nearly $1,000. Then they will not send you a return label to ship their product back to them until you allegedly pay 20% of the invoice. The email I received was asking more like 50% of the invoice. They have no Google reviews for a reason. You are better off going with a number of better reputable ink companies. I'm handing this over to my company's attorney and reaching out to the attorney general of both my state and their state. This is deceptive business practices.Review from Kathleen F
5 stars08/29/2024
Been ordering the ultra high yield compatible cartridges from Infinity Ink for more than a year now for several of our company's Brother printers that are not under contract. Sometimes compatibles can be touch and go but I've only had to return a cartridge or two and we purchase alot! When I have had to make a return, the customer service department was very easy to work with and replaced the product quickly. I'm looking forward to being able to buy the ink for my HP printers here as well, once the ink program I'm caught up in is over. I cannot stand being held hostage to have to buy OEM cartridges only. As a consumer, I should be able to decide who and where I want to buy from. Anyways, if you like to buy compatibles, give them a shot.Review from Kelly M
1 star08/29/2024
Shady business practices, buyer beware! The sales *** will call you and tell you to try the item risk-free. Pay the invoice and if you don't like it they will send you a partial rebate. However, this does not conclude your business with them. They then send you future product and invoices despite you not requesting or ordering additional products. Then they will not send you a return label to ship their product back to them until you pay 20% of the invoice. When you called it dispute they threaten to send you to collections. The invoice will be hundreds of dollars. It's a scam. They have no ****** reviews for a reason. Their management is terrible and their salespeople are deceptive. You are better off going with a number of better ***utable ink companies.Review from chris a.
5 stars08/29/2024
This is my go-to place for my office printing needs! The staff at InfinityInk helped me out with everything. Thank you Joe at InfinityinkReview from David B
5 stars08/29/2024
I had an amazing experience with this company. The customer service was outstanding, and the product was exactly what I was looking for.
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