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Find a Location

Destination Print, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDestination Print, Inc.

    Toner Cartridges
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/26/2020

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2222 Foothill Blvd #E-540, La Canada, CA 91011-1456
    BBB File Opened:
    3/20/2020
    Years in Business:
    15
    Business Started:
    5/28/2009
    Date of New Ownership:
    12/31/2017
    Business Incorporated:
    5/28/2009
    Accredited Since:
    3/26/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of C3145383 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Corporation
    Business Management
    • Ms. Tamara Donovan, President
    • Ms. Kathleen Folsom, Manager
    Contact Information

    Principal

    • Ms. Tamara Donovan, President

    Customer Contact

    • Ms. Tamara Donovan, President
    • Ms. Kathleen Folsom, Manager

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/18/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I was contacted by Destination Print with an offer to try their toner. I was told that the toner would last longer than the toner we were currently using. I received the first two toners in the mail and decided to give them a try. I was told that we had up to a year to test them out. Shortly after receiving the toner, we got a bill. The price of the toner was much more than expected and the shipping cost was high as well. I decided to try out the toners because, if they lasted as long as promised, the cost could be justified.The first toner was defective. After numerous emails, I received a replacement. I had decided that I would pay for the toners I had ordered through the trial and be done since I was not ****** impressed with the toners received.We paid the invoice. A couple months later, I got a call from Destination Print, asking how the toner was working and asking if we would be interested in ordering more. I told them that our printer has stopped working and we were looking at purchasing a new one.A couple months later, I got a follow up call. I told them that we had still not replaced the printer and were not looking to purchase any toner. I was then transferred to someone else. She thanked me for my purchase and told me that I had earned a gift card.I thought the gift card was for participating in the trial offer, so I thanked her for it. Shortly after, I received a gift card in the mail.About a week later, a box arrives via ****** The return address was ********************** I opened the box to find six new toners and a drum unit that I did not order. After multiple calls and emails, I finally talk to the person who sent the order. She claims that I told her to send the toners. Why would I order toners for a printer that we no longer use? She was very hostile and claimed that I was lying.They intend to charge a restocking fee for us to return these. I did not order them, so why should I be expected to pay for them?
    Read More

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jason H

    1 star

    04/09/2024

    SCAM. This company sends ***** cartridges even though we have told them not to. DO NOT PURCHASE FROM Destination Print, Inc. I want to send back what they sent, but they don't do returns. But then they say they can do a 20% Restocking Fee. They will bounce you back and forth between 2 people that will tell you the other person has to handle it. SCAMMMMMMMMMMM!!!!!!!

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