ComplaintsforPrime Arcades
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
In March of 2023, I purchased and arcade machine from this business. Before the purchase, I was told that some the parts and resources used to build the machines were on back order and it would likely be about 4 months before the game shipped. I received an email from the company in June, I was told that they were experiencing a longer delay on their shipping that normal and that it would still be another couple of months. By August or September, after not hearing from the company, I decided to call them and find out what was going on. I was told that they had to drop their original shipper and start all over with a new one, so there would be further delays. To keep me happy, they offered me an upgrade on the design of the machine for my troubles. By the end of November I had enough waiting and wanted to cancel my order and get a refund. When I called, I was told that manager had Covid and he would contact me the following week when he returned. I never received a call back from any one. Since that time, I have not been able to contact them. I have tried both phone and email communication, but I have gotten no response. I am attaching two documents. One is my invoice from the purchase and the second is a copy of the email I was sent by the company in June about further delays in the shipping.Initial Complaint
01/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We purchased a video game arcade online on June 28, 2023 and paid through Shopify. The arcade game was supposed to be delivered in August 2023. After many delays, unreturned calls and unanswered emails, we finally got in contact and agreed on a delivery date in December. The item arrived heavily damaged and we did not accept delivery. The company has since then been completely unresponsive to phone calls and emails.Initial Complaint
01/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In March of 23 I bought a home arcade machine from Prime Arcades the contract included shipping. In December of 23 I received a letter from the freight ******************* Carriers stating that they had not been paid and were now turning me over to collections for the unpaid shipping charges of $618.49.Prime Arcades will not answer phone calls or return messages or emails.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.