Complaints

This profile includes complaints for Gold Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gold Coast Dental

  901 W Whittier Blvd La Habra, CA 90631-3743

  
• 

  Gold Coast Dental

  4600 Beach Blvd Ste A Buena Park, CA 90621-1166

  
• 

  Gold Coast Dental

  951 W Whittier Blvd La Habra, CA 90631-3743

  
• 

  Gold Coast Dental

  11875 Pigeon Pass Rd Ste B9 Moreno Valley, CA 92557-6040

  
• 

  Gold Coast Dental

  18102 Pioneer Blvd Ste 104 Artesia, CA 90701-4402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached in pdf

  

  Business Response

  Date: 04/14/2025

  Good afternoon Ms. *************** apologize for any inconvenience you may have had and regret you visits did not live up to your standard.  I have waived your $1500 balance, which is now zero.  I also can offer you a visit with whatever office or doctor you would like.  If corona suits you better, I recommend Dr. *** at that office.  I would like to make your outcome satisfactory for you.

  Thank you,

  *********

   

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to get a refund from Gold Coast Dental - ******** (***************************************)

  

  Business Response

  Date: 03/24/2025

  Patient is due a refund of $230 per insurance.  Please contact the office to process.  You can ask for Grace.  Thank you.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Substandard Dental Work Dec 2024 thru Feb 2025 $2000 credit card charge for a treatment plan without performing any services talked with a ******** *******/********* and explained to them that my Voya credit card company says it is unethical and illegal to charge for services not yet renderd.And explained that the *** audits their card for just such ********** I asked them to return the charges back to my card. They refused. So I decided after being ridiculed and being told their work looks unproffessional substandard and cheap I would no longer use their services. Some examples of what I endured while being serviced was confusion amongst the the dentist about what tooth or teeth they were supposed to be servicing. Assistants dropping instraments on the floor and asking the operating dentist if they still ok to use the dentist replying yes. Telling the assistant they had cut my gums I don't know if it was a plan or accident. Equipment not working and to top it off releasing me after the cutting of my gums and grinding of the teeth without any pain medications. Leaving me to suffer for days until I coud'nt take it anymore and went back and demanded a pain perscription and asked why they had'nt given me one when they released me 4 to 5 days earlier Thier answer they did'nt think I needed one.I went online to see thier license info and found #***** from the ********************** board of Calif.Owners ************ *****. I would hope that they are unaware of the unproffessionalism operating at their ******************************* facility.

  

  Business Response

  Date: 03/03/2025

  Good afternoon,

  The services have commenced and we have paid the labatory on your behalf.  *********** services are a 2 step process with 90% of the work being completed on the 1st step.  You missed your appt for the completion of treatment.  The way the teeth look now will be noting like the final product since they are tempory.  I would like to offer you the opportunity to either see another doctor or another office alltogether.  We have some wonderful providers I think you would be happy with.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November 2024 I woke up with excruciating wisdom tooth pain. I was so desperate for help I searched online late at night for a *************************************** an appointment the following morning with Gold Coast Dental - *********. When I showed up they asked what insurance I had , and they told me they did not accept it. I was desperate I still got checked to see my options. They offered a free exam and x-ray since it was my first time. I was so swollen they couldnt even get proper pictures. I was looking to get my wisdom teeth out but since I was so swollen no work was able to be done. The only thing they did was numb the entire right side of my face.. and yes I was still in pain. ********* at the front desk went over my payment options and when I was looking to finance the procedure she told me that they werent going to be able to get me in until 2-3 weeks. I then asked what if I pay out of pocket, she magically was able to get me in within 2 days if I paid the $1000 for the extraction now. Side note- ********* said that the extractions are normally $1000 but if I left a 5-star review for her on Yelp she would do it for $750. Long story short, with the amount of pain and desperation I had, I made the dumb mistake to pay out of pocket for a service that wasnt even done. I left the office and searched around for another dentist that did accept my insurance that way I can remove all 4 instead of just one. I found one so I canceled the appointment that was booked with Gold Coast ( also because I was still swollen and couldnt open my mouth all the way) When I canceled they said they would issue the refund. Ive tried to contact the office multiple times since. At first they would answer and would say they left a note for the manager. A manager never called. I would continue to call and now they dont answer. Ive called from a different number and they magically pick up, only until they look up my file then they hang up. Very shady business.

  

  Business Response

  Date: 02/14/2025

  I have informed the office to refund $750 ASAP.  They will likely need to contact you for the credit card information, as we do not keep those on file (and we need to refund the same card).  We apologize for the inconvenience.

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *********
  
   
  

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in for work to close a gap between two teeth and now I have pain every time I eat.The ************* appointment was at 4pm and they gave me the numbing injection then I sat there until 6pm. They had one dentist working multiple rooms at the same.During the procedure I felt a sharp pain in my tooth and gave it some days after to see if it would subside. It never went away and still hurts now when I eat.When I called the dentist had moved to the ****************. ***** who I had never met before first told me I wasnt in pain, then said it was from before the procedure, then said maybe my tooth rotated.The dentist who performed on me took one look at it and said sorry she probably overlooked it on the day and forgot to put some kind of sensitivity sealant on but will fix it for me next week.I made the appointment to fix it at 1.30pm and kept getting texts saying it was at 2pm so I called at 1.20pm to see what the story was and couldnt get through. Their switchboard tried for me again but no luck. I made a mistake and came in at 2.26pm. They told me to take a seat, but my dentist took the next person (2.30pm) who arrived after me and they told me it was now a 4h wait because my appointment had been broken. I called the ************* and asked for a full refund for botched work and unhelpful and dishonest staff. They said Id get a call in 2 days. I waited 3, no call. Called back, another 2 day wait, I waited 4, no call. I called again they said tomorrow, guaranteed, from the regional manager.Thats today, they are closed now. No call. Still in pain. ****** from ****** was understanding although Ive had to call back 4 times and visit twice in person and still no resolution.

  

  Business Response

  Date: 02/10/2025

  I apologize for any inconvenience.  I have instructed the manager, *****, to refund $200 paid for the filling.  We would be happy to see you with another doctor if you are still in pain.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two coverage and coast dental charge both insurances got paid from both insurances and then still I paid 1600dollars financed. Both of the insurances are contracted with them. The billing is double dipping plus charging me.

  

  Business Response

  Date: 02/10/2025

  Many patients have dual coverage and this would not be "double dipping".  I requested the explanation of benefits from both plans.  You have 2 HMO plans that do not work well together.  They are both discount dental plans and do not "pay" like traditional PPO plans.  DBP states you have a copay of $320.  Delta says you have a copay of $711.  You would be responsible for the lower of the two, $320.  Therefore, you have a credit of $1340, in which I have instructed the manager, *****, to refund to you.  Thank you.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ***** and I am filing a complaint on behalf of my mom *** **** ***** Wo against her former dentist Dr. ******* ****** from Gold Coast ****** lo**ted at **** ** ****** *** in ********* ** ***** for their unethi**l practice of over-charging patients and over-billing patient's insurance company for products and services never rendered. In summary. my mother went in for consultation with Dr. ****** on 4/6/2024 about getting new partial dentures for her upper and lower jaw. Gold Coast ****** charged my mom an out of pocket co-pay of $**** which she paid with her credit **rd. Over the course of 2 months not only did Dr. ****** failed to complete a molding for my mom's partial dentures they also decided to change the procedures to using crowns for her lower jaw while promising my mom that she would be getting a full refund as they are unable to deliver her partial dentures. However, since June 2024 Gold Coast ****** has ignored all our **lls to obtain a full refund of $**** and they even sent multiple invoices to collect additional $**** from my mom on the partial denture products never delivered. We filed both a complaint with her bank's credit **rd for fraud and also grievances with ******* ****** insurance for Gold Coast ******'s overbilling and charges for services never rendered. In September 2024 we succeed in having ******* ****** Insurance reversed the benefits for partial dentures to my mom for the coverage in 2024 we have been unable to collect the $**** refund which Gold Coast ****** promised to refund. Many more attempts have been made to contact their ********* office and we have been told that we will get a **ll back from their Corporate HQ as of January 2 2025 when we last reached out to their office. No one from their office has **lled back.

  

  Business Response

  Date: 02/07/2025

  I do not have a release form to respond legally to anyone other than the patient due to HIPAA regulations.  Please have the patient sign a release or change the complaint to her name.  Thank you.

  

  Business Response

  Date: 02/10/2025

  Without disclosing the nature of services, Ms. ***** had other services provided on 6/1/24.  These were discussed with both her daughter and herself.  Her contract with her insurance, and ours, requires that service to be paid at $*** by the patient.  I have adjusted the balance for the other work in which you requested.  Your mother has a trefund due of $*** acording to the insurance explanation of benefits.  Any deviation of this, you would need to contact the insurance and have them direct the refund (they will also inform you of the $*** charge for 6.1).  I have directed *****, the manager, to refund the $***.  Thank you.

  Customer Answer

  Date: 02/12/2025

  Why did your office attempt to collect additional $**** from my mother after collecting from her a payment of $**** for dentures never delivered when you are stating that your office own her a refund of $*** for a crown service that has nothing to do with the partial dentures? Why did your office revise the billing in December 2024 and stated in the invoice that my mother *** **** ***** ** needs to submit a payment of $*** ? On this note I am ready to next steps to file another complaint with the ********** Dental Board about your office's billing practice and your ridiculous explanation about the charges in the invoice without any dental procedure codes associated. Your office has never provided any  detailed breakdown of what dental codes you are trying to bill my mom's dental insurance (******* Dental) in 2024 for the crown procedures. It was not until we filed a formal grievance in August 2024 with the insurance companies against Gold Coast Dental and Dr ******* ****** were we able to recoup and reinstate the partial denture benefits D5214 and D5213 - Gold Coast Dental never attempted to rectify the billing with the insurance company or the patient. How do we know that Gold Coast Dental has not submitted a claim for the crown dental procedures and received the full amount from the insurance company especially this is the first time in over 4 months that we are told about this. You have ignored all our calls and never responded even once since August 2024 and you had every opportunity to rectify your mistakes and honestly I am starting to think it was not accounting or billing errors given the evidence and explanation.I hereby reiterate our demand to receive FULL REFUND of $****  to my mother *** **** ***** ** which Gold Coast Dental need to initiate a credit back to my mother's Bank of America credit card immediately. Thanks. 
  

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting billed for the last 2 months via email and text when my insurance company already paid the dentist and I paid my copay. They still keep saying I owe ***** . I have called the Riverside office more than 3 times they said they will get it solved but they still haven't. I went in person and they said they will send an email to corporates and still nothing. I keep getting harrassed about money i dont owe. I called ************************** and they said my only copay should have been what i already paid nothing more. The dentist office says that its not me that owes its the insurance yet nobody seems to want to help solve this issue. I need this to be solved

  

  Business Response

  Date: 02/07/2025

  The customer's insurance denied date of service 8/31/24 despite our repeated attempts to get the services paid.  We billed Ms. ***** exactly what the insurance stated was due from the patient, according to our contractual obligation with Delta Dental.  ************ can help get the insurance to pay, we would be happy to refund the insurance portion to the patient.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023 I went to have my upper denture replaced, my prior dentist accidentally filed down my denture. So, with that being said I went to my old dentist. I asked him if he could make me a new denture, he did tell me that it would better with two more implants for tightness. I don't choose to do that because they don't slip on me and I'm perfectly happy with them. we did impressions and sent them to the lab and when they came back the teeth were round. ** ******** sent them back and got them in another week. I didn't notice right away but the front tooth was chipped, and the teeth were shorter, and I could feel that they were rough. I believe that the lab filed the teeth to be square. I told ** that I was not happy with them, and we went back and forth. He then would not see me anymore; he turned it over to ** ********** He decided to save the main part of the denture and only to replace the teeth. (Never heard of this). By this time, it became a big joke. They were without an office manager, and finally got one, her name is ****** ********. She said that they would fix my teeth "IF" I had two more implants and paid another $600.00 to have them remade. The office people were really nice until they were told not to converse with me. And boy did I feel it. I could tell they were talking about me. I am a 72-year-old woman with health problems and all I want is my upper denture remade. I would like to mention ****, she is a real people person. Lovely lady.

  

  Business Response

  Date: 02/07/2025

  Ms. ********* spoke to ****** at our office on 10/28/24 and informed her she wants a new denture because the current one "rocks".  The patient also stated that Western Dental gave her $1000 to go elewhere after she was unhappy with their denture (filed down teeth).  ********** informed the patient we can fix the denture we made by adding 2 more implants (the rocking is from a stability problem).  She declined the office and wants the ****** repaced (which will not fix the problem).  ****** offered a $1157.70 refund if she would like to go somewhere else.  ***** services were performed in our office and a full refund would not be considered.  We have not heard back from Ms. ********* since.

  Customer Answer

  Date: 02/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment booked on 12/12/2022 for 12/13/2022 for teeth cleaning, they had a special offer for $49 I went to their clinic all the way from my home to their clinic in ******** "****************************************************************" on 12/13/2022, it is around 20 minutes drive.After reaching there I came to know that they do not have my name or any information,but I gave them all the information over the phone the previous day.I told all this to the hispanic lady who was the receptionist at this place, but she replied that I spoke with the call center and they do not have any information about me. I was really surprised and then she asked me about my insurance information when was a cash patient. Ultimately after going back and forth multople times the receptionist eventually said that she is doing a favor on me by providing me the service for $49. Ultimately because of the insult I had to leave their clinic, this business is just sitting their to do fraud and make money, they are doing false advertising and not honoring what they are advertising, they should be booked under fraud, and their company and clinic should be closed. I will be filing a complaint with the district attorney.

  

  Business Response

  Date: 09/18/2023

  We appreciate ************** using all resources available to try to reach out to us regarding this matter. That said, ************** has opened a lawsuit which is still active. Although we cannot speak to an open legal case, we do recognize ****************** right to his accusation.