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ComplaintsforThe Comedy Store - La Jolla
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
December 3 around 8 PM my friend and I decided to check on the comfy store after the art walk that was going on in town. We walk up to the door and immediately the security asks for our IDs as we look for our IDs the security guard (*****) turns around and starts having an argument with the ticketing clerk. The security guard and the ticketing clerk have this squabble for ***** minutes then the security guard points us to the ticketing booth and has us purchase our tickets at $25. The security guard did check our IDs and just had us pay and then we were seated. A few minutes go by the waitress comes up to us and ask us if you want anything to drink we havent looked at the menu and so we said that we take a look and let her know in a second. Then she stopped by a second time and we tell her that we will pass on drinks or just enjoy the show to what she informs us that theres a two drink minimum requirements. My friend and I were not aware of us to drink minimum requirement and it wouldve drastically changed our decision to go up to thus comedy club. After being informed of this two drink minimum policy if you go up to the front and ask to speak to a manager to which the security guard let us know that he is also the manager. The security guard accuse us of lying and states that we were informed of the two drink minimum and refuses to give us a refund. We were only in the ********** for 15 minutes and had spent $25 each for the tickets. After arguing with the security guard about the events that occurred while purchasing a ticket I asked to speak to another manager. Another manager walked out and says that the security guard always informs customers I have a two drink minimum to which I responded that we were not informed about this minimum and that we would like a refund which they resorting to name-calling and bullying. This establishment is extremely shady and does not operate under proper business practices. I would like a refund for the cost of the tickets
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.